When to Scan

Charging Abroad

You are standing at a charger in another country and the screen is in a language you do not speak.

Unknown Error Code

The charger screen is showing an error code or a warning message.

Rental EV Pickup

You are at the rental counter and they just handed you the keys to an electric car you have never driven.

First Public Charge

You have pulled up to a public charger for the first time.

Slow Charging Speed

You plugged in expecting fast charging, but the screen shows a much lower power number than you expected.

Confusing Payment Screen

The charger is showing a payment screen with multiple options.

Battery Warning on Dashboard

Your dashboard is showing a battery-related warning icon or message.

Charge Complete

The charger screen says charging is complete, or finished, or done.

Waiting for Vehicle

You plugged in and the charger screen says it is waiting for your vehicle.

Charging Stopped Unexpectedly

You come back to your car and charging has stopped before reaching the level you expected.

Workplace Charger

Your office has a charger in the parking garage but nobody really explained how to use it.

Hotel Charger

You arrived at a hotel and they said there is an EV charger in the parking area.

Supermarket Charger

You parked at a supermarket and there is a charger that might be free or discounted.

Highway Rapid Charger

You pulled off the highway for your first fast charge.

Connector Selection

The charger has two or three connectors and the screen is asking you to choose one.

Idle Fee Warning

Charging finished and the screen is now showing a warning about idle fees, or you see a timer counting.

Overheating Warning

The charger screen or your car's dashboard is showing a temperature-related warning.

Reduced Power Charging

You are charging but the power is much lower than the charger's rated speed.

App Required to Charge

The charger screen is telling you to download an app to start charging.

RFID Card Required

The charger screen is showing a card reader icon and waiting for you to tap an RFID card.

Contactless Payment

The charger has a contactless payment reader and the screen shows payment instructions.

Charging Receipt

The charger printed a receipt or the app shows a session summary.

Charging at Night

You are at a charger after dark and the screen is hard to read.

Broken Charger Screen

The charger screen is cracked, partially blacked out, or glitching.

Multiple Cables on One Charger

The charger has two or three cables hanging from it, each with a different connector.