Troubleshooting
EV Charging Help
Something not working at the charger? Find your situation below and follow the steps. These guides cover the most common problems EV drivers face at public charging stations.
For full step-by-step guides with more scenarios and visual walkthroughs, download the free EVcourse app.
Charger Won't Start
You plugged in but nothing is happening
Payment Failed at the Charger
Your card was declined or authentication did not work
Charging Speed Lower Than Expected
Your EV is charging but much slower than you expected
Charging Cable Won't Release
The plug is stuck in your car and you cannot remove it
Charger Shows an Error
The charger screen displays an error code or warning
Charging Stopped Unexpectedly
Your car was charging but the session ended before you expected
Can't Find a Working Charger
The chargers near you are broken, occupied, or missing
First Time Using a Public Charger
You have never charged at a public station before
Which Connector Do I Use?
The charger has multiple plugs and you are not sure which one fits
Charge Port Won't Open
You cannot open the charging door or flap on your car
Car Is Limiting Charging Speed
Your vehicle is deliberately charging slower than the charger allows
All Chargers Are Occupied
Every stall is taken and you need to charge
Range Estimate Seems Wrong
Your car says one thing but reality says another
Charging Cost Seems Too High
You were charged more than you expected for a session
Car Won't Start After Charging
Charging finished but now your car will not turn on or drive
Using an Unfamiliar Charging Network
You are at a charger brand you have never used before
Charging in Another Country
You are traveling abroad and need to charge your EV
App Shows Charger but It's Not There
The map says there is a charger here but you cannot find it
More scenarios in the app
The EVcourse app covers 100+ real-world charging scenarios with 400+ step-by-step solutions. Free for iOS and Android. Available in English and German.
Stuck at the charger? Open the app.
Step-by-step help for real charging problems. Free on iOS and Android.
Free to download · Available on iOS and Android