Troubleshooting
EV Charging Help: Quick-Fix Scenarios
Something not working at the charger right now? Find your situation below and follow the steps. This page is the fast-path scenario hub for the most common public charging problems.
If you want a broader long-form explainer instead of a quick scenario, use the EV Charging Troubleshooting Guide. For full step-by-step scenarios on your phone, download the EVcourse app.
Charger Won't Start
You plugged in but nothing is happening
Payment Failed at the Charger
Your card was declined or authentication did not work
Charging Speed Lower Than Expected
Your EV is charging but much slower than you expected
Charging Cable Won't Release
The plug is stuck in your car and you cannot remove it
Charger Shows an Error
The charger screen displays an error code or warning
Charging Stopped Unexpectedly
Your car was charging but the session ended before you expected
Can't Find a Working Charger
The chargers near you are broken, occupied, or missing
First Time Using a Public Charger
You have never charged at a public station before
Which Connector Do I Use?
The charger has multiple plugs and you are not sure which one fits
Charge Port Won't Open
You cannot open the charging door or flap on your car
Car Is Limiting Charging Speed
Your vehicle is deliberately charging slower than the charger allows
All Chargers Are Occupied
Every stall is taken and you need to charge
Range Estimate Seems Wrong
Your car says one thing but reality says another
Charging Cost Seems Too High
You were charged more than you expected for a session
Car Won't Start After Charging
Charging finished but now your car will not turn on or drive
Using an Unfamiliar Charging Network
You are at a charger brand you have never used before
Charging in Another Country
You are traveling abroad and need to charge your EV
App Shows Charger but It's Not There
The map says there is a charger here but you cannot find it
Looking for a specific error code?
Browse all 200+ charger error codes with plain-English explanations and step-by-step fixes.
Browse all error codes →More scenarios in the app
The EVcourse app covers real-world charging scenarios with step-by-step solutions. Free to try on iOS. Android coming soon. Available in English and German.
Don't understand the screen? Scan it.
Point your phone at any charger or car screen for instant help. Any brand, any language. Free to try on iOS.
Free to try on iOS. Android coming soon. Join the Android waitlist.