Frequently Asked Questions
Everything you need to know about EVcourse for your team. Can't find what you're looking for? Get in touch.
What is EVcourse?
A free app that helps you troubleshoot real charging problems step by step. You can log every charging session: good, okay, or bad, plus the reason if something went wrong. Start a team and you see which problems come up most across your colleagues.
How does it work for teams?
Download the app and create a team. Share your team code with your colleagues, they enter it in the app, and you're connected. Every time someone charges, they log how it went. If something goes wrong, the app gives step-by-step help right there at the charger. You all see which problems come up most.
What does EVcourse track?
Every charging session logged: Good, Okay, or Bad, plus the reason if something went wrong. You also see which step-by-step scenarios have been used.
Reasons include: charger didn't work, charging was slow, payment problem, wrong plug, long queue, confusing process, unexpected cost, and more.
It does not track session duration, energy delivered, cost, charger location, or vehicle data.
What happens when something goes wrong at the charger?
The app walks you through what to try, step by step. Charger won't start, charging is slower than expected, payment failed, cable stuck. Each scenario is a visual guide you can follow right there at the charger.
What's in the analytics?
Basic analytics are built into the app itself. The detailed analytics is accessed via the web. You see which problems come up most, which scenarios your team uses, and patterns over time. Anonymous, no individual names.
How much does it cost?
Creating a team and using the app is free. Pro Analytics is 49 EUR per month, billed yearly, plus VAT. Unlimited drivers. No per-seat pricing, no setup fees. See pricing.
Can I use EVcourse without a team?
Yes. The app works great on its own. You get all the step-by-step scenarios and can log your charging sessions personally. A team is optional, for when you want to see what your colleagues run into too.
Is the app free?
Yes. The app is free to download and use. No account required, no subscription, no in-app purchases. Creating a team is free too.
How do drivers get started?
Share the app link and your team code. Drivers download the app, tap Join team, and enter the code. Takes about 30 seconds. No IT setup required. MDM is supported but not needed.
What data do you collect about drivers?
Anonymous by default. No accounts required. If a driver chooses Apple Sign-In for cross-device sync, only their Apple ID is stored. Nobody on your team sees individual identities.
Does it work offline?
Yes. All step-by-step scenarios are stored locally on the device. Drivers can use them at a charger with no signal. Feedback syncs when they're back online.
What languages is the app available in?
English and German right now. More European languages are coming soon. The visual step-by-step format also works well for non-native speakers.
We have drivers in multiple countries. Does it work globally?
Yes! The app is available worldwide on iOS and Android. The content covers EV charging principles that apply everywhere: connector types, charging speeds, battery behavior, payment methods.
Does this integrate with our fleet management software?
No. EVcourse is a standalone app. You get a code, share it, drivers enter it in the free app.
Can we access our data via API?
Yes. API access to your team's analytics data is available on request, priced separately. Email nina@evcourse.com.
Who made this?
A small team of EV industry engineers in Finland, with consulting experience from Volvo Trucks, Daimler, and other vehicle manufacturers. Every scenario is written by specialists with direct EV charging experience. Learn more about us.
Can I try it first?
Yes. Download the app and use it yourself. Create a team, try the feedback logging, browse the scenarios. Everything is right there.
Does EVcourse require MDM?
Not required. Drivers can download it from the App Store themselves. If your organization uses MDM, the app supports managed distribution through Apple Business Manager (VPP).
Can we distribute via Apple Business Manager (VPP)?
Yes. EVcourse is available on the public App Store and supports VPP distribution through Apple Business Manager.
Where is data stored?
EU-hosted cloud infrastructure. Scenario content and feedback are also stored locally on the device for offline use.
Is a DPA available?
Yes. Email nina@evcourse.com to request a Data Processing Agreement.
Stuck at the charger? Open the app.
Step-by-step help for real charging problems. Log the experience. Free on iOS and Android.
Free to download · Available on iOS and Android