Need a hand?
We're here to help. Check below for quick answers, or drop us a message if you can't find what you need.
Common Questions
The app isn't showing my location
This usually means location permissions aren't enabled yet. Head to Settings > Privacy > Location Services > EVcourse and select "While Using the App". The nearby charger finder is currently available on iOS only.
Can I use the app offline?
Yes, partly. Step-by-step troubleshooting guides work fully offline, so you can get help even with no signal at a remote charger. The charger screen scan, team sync, and feedback logging need an internet connection.
The scanner says camera access is denied
The charger screen scanner needs camera access to read charger screens. Go to Settings > EVcourse and enable Camera. Photos never leave your device. The camera is used only to read the charger screen.
The scan didn't recognize my charger screen
Make sure the screen text is clearly visible and well-lit. Hold your phone steady and avoid glare. The scanner works best when the charger screen text is readable. If it still doesn't match, the text is sent to our AI service for interpretation. Some very unusual screens or languages may not be recognized yet.
How many scans do I get?
Free users get 3 scans to try the scanner. Want more? You can buy a 10-scan pack (one-time purchase, no subscription) or subscribe to EVcourse Pro for 20 scans per day and full access.
How do I suggest new content?
Email us at finn@evcourse.com with your suggestion. We add new charger screen matches and scenarios regularly based on what real drivers encounter.
How do I delete my account?
Go to Profile > Delete Account in the app. This removes your account and all associated data from our servers. You can also email finn@evcourse.com to request deletion.
Do you offer team features?
Yes. Business customers can request the team feature, which lets everyone log charging feedback together and see which problems come up most. Email us at finn@evcourse.com to set it up.
What happens to my data if I leave a team?
Your previously submitted feedback stays with the team (it's anonymous). Future feedback will no longer sync to that team. Your local data on your device is not affected.
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