App support
EVcourse app support
Quick answers for the EVcourse app. If your problem is not covered here, email nina@evcourse.com.
If there is smoke, visible damage, unusual heat, or another immediate safety concern, stop using the equipment, move to a safe place, and contact the charger operator or local emergency services.
Offline checklists and online search
Yes, for the troubleshooting checklist library. The step-by-step guidance is stored on your iPhone and can be read without an internet connection.
The nearby EV charger search is an online feature. You will need an internet connection to search for nearby chargers, download or update the app, contact support, or open links outside EVcourse.
Not a roaming or start-charging app
EVcourse gives general troubleshooting ideas. It does not start, stop, reserve, unlock, or pay for a charging session. To begin charging, use the charger screen, operator app, RFID card, payment method, or instructions provided by the charging network.
The app will not open or a page looks wrong
- Close EVcourse and open it again.
- Restart your iPhone.
- Check the App Store for an EVcourse update.
- If the problem continues, email us with your iPhone model, iOS version, and a short description of what happened.
Charging problem not listed
Send the missing topic to nina@evcourse.com. Please do not include passwords, payment details, or other sensitive information. Suggestions help decide which offline guides to improve next.
Still stuck at the charger?
EVcourse provides general guidance, not remote diagnosis or charger control. Follow the instructions on your vehicle and the charger. If the basic checks do not help, contact the charger operator, your vehicle manufacturer, or roadside assistance. Never force a connector or interact with charger hardware beyond the normal screen and connector.
Contact support
Email nina@evcourse.com. We aim to reply within five business days. EVcourse is a small independent project, so replies may occasionally take a little longer.
For privacy requests, use the same address with “Privacy request” in the subject line.