App Shows Charger but It's Not There
The map says there is a charger here but you cannot find it
You drove to a location shown on the map but the charger is missing, inaccessible, or not where the app says. This happens more often than you would think.
Your situation
You navigated to a charger shown in your app, but when you arrived the charger is missing, behind a locked gate, inside a private parking garage, or in a completely different spot than the pin on the map.
What to try first
- 1
Check if the charger is in a parking structure or behind a building
Many chargers are inside parking garages, behind hotels, or in areas not visible from the road. Check the app's photos and comments from other users. Some chargers require you to enter a parking garage (which may have a fee) to access them.
- 2
Verify the charger still exists
Chargers get removed, relocated, or decommissioned. Check the app for recent user reviews or check-ins. If the last activity was months ago and recent comments say it is gone, trust the community data over the map pin.
- 3
Search for the nearest alternative
Use a second charger-finding app (or a community-driven app) to find the closest working alternative. Filter by chargers with recent positive check-ins. Sort by distance and check that the connector type matches your car.
More scenarios in the app
The EVcourse app walks you through more specific scenarios for this problem with real-world scenarios. Free to try on iOS. Android coming soon.
Android coming soon.
Frequently asked questions
Why do charging apps show chargers that do not exist?
Charging databases update slowly. Chargers get removed, relocated, or permanently broken, but the listing stays in the database for months. Some listings are from planned chargers that were never installed. Community-driven apps can be helpful because drivers report problems and confirm whether chargers are working.
How can I report a missing or broken charger?
Use the charger network's app to report the issue. On community apps like PlugShare, leave a check-in noting the charger is missing. This helps other drivers avoid the same trip. Some networks have a phone number on the charger listing for reporting problems.
Related scenarios
Troubleshooting by vehicle
Having this issue with a specific EV? Check the model-specific troubleshooting guide for steps tailored to your vehicle.
Browse all vehicle troubleshooting guides →Don't understand the screen? Scan it.
Point your phone at any charger or car screen for instant help. Any brand, any language. Free to try on iOS.
Free to try on iOS. Android coming soon. Join the Android waitlist.