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Troubleshooting

EV Charging Troubleshooting by Model

Every EV charges differently. The error you see, the speed you get, and the fix that works all depend on your specific car. Find your model below for troubleshooting guides tailored to your vehicle's charging system, connectors, and known quirks.

Looking for general help? Check our general troubleshooting guide or open the EVcourse app for step-by-step help at the charger.

Sedans

Tesla Model 3 175 kW DC Tesla Model S 250 kW DC Volkswagen ID.7 190 kW DC BMW i4 207 kW DC BMW i5 205 kW DC BMW i7 195 kW DC Hyundai IONIQ 6 263 kW DC Mercedes-Benz EQS 200 kW DC Audi e-tron GT 270 kW DC Polestar 2 149 kW DC BYD SEAL 150 kW DC Porsche Taycan 322 kW DC

SUVs and Crossovers

Tesla Model Y 250 kW DC Volkswagen ID.4 175 kW DC BMW iX 148 kW DC BMW iX1 128 kW DC BMW iX3 400 kW DC Hyundai IONIQ 5 263 kW DC Hyundai Kona Electric 105 kW DC Kia EV6 233 kW DC Kia EV3 135 kW DC Kia Niro EV 94 kW DC Kia EV9 233 kW DC Mercedes-Benz EQA 102 kW DC Mercedes-Benz EQB 102 kW DC Mercedes-Benz EQC 112 kW DC Volvo EX30 158 kW DC Volvo EX40 200 kW DC Volvo EX90 250 kW DC Audi Q4 e-tron 175 kW DC Skoda Enyaq 135 kW DC Ford Mustang Mach-E 150 kW DC Renault Scenic E-Tech 150 kW DC Opel Mokka Electric 100 kW DC Peugeot e-2008 107 kW DC Nissan Ariya 130 kW DC MG ZS EV 94 kW DC BYD ATTO 3 89 kW DC Toyota bZ4X 150 kW DC Smart #1 150 kW DC Honda e:Ny1 78 kW DC

Hatchbacks

Volkswagen ID.3 165 kW DC Renault 5 E-Tech 101 kW DC Renault Megane E-Tech 129 kW DC Opel Corsa Electric 100 kW DC Peugeot e-208 100 kW DC Citroen e-C4 100 kW DC Nissan LEAF 150 kW DC MG MG4 142 kW DC BYD Dolphin 88 kW DC CUPRA Born 124 kW DC

Estates

MG MG5 87 kW DC

City Cars

Fiat 500e 85 kW DC Dacia Spring 34 kW DC Mini Cooper SE 95 kW DC

Electric Vans

Ford E-Transit 115 kW DC Mercedes eVito 110 kW DC Mercedes eSprinter 115 kW DC Renault Kangoo E-Tech 80 kW DC Citroën ë-Berlingo 100 kW DC Peugeot e-Expert 100 kW DC Maxus eDeliver 3 90 kW DC Maxus eDeliver 7 155 kW DC Volkswagen ID. Buzz Cargo 185 kW DC Fiat E-Ducato 50 kW DC

Troubleshooting by Network

Charger not working? Find network-specific troubleshooting guides with common errors, app fixes, and payment solutions.

Ionity Fastned Recharge EnBW mobility+ Mer Tesla Supercharger Shell Recharge BP Pulse REWE Charging Lidl Charging Allego Kempower ABC-lataus Helen K-Lataus Neste Electra Powerdot Atlante Mobilize Fast Charge Le Plein EVBox Enel X Way ChargePoint GreenWay Iberdrola Badenova EnergyVision

Looking for pricing and coverage instead? Check our network guides.

Stuck at the charger? Open the app.

Step-by-step help for real charging problems. Log the experience. Free on iOS and Android.

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Free to download · Available on iOS and Android