Atlante Charger Not Working?

Symptoms

• Charger turns on but fails to communicate with your vehicle
• Session starts but drops after a few seconds
• Charger screen shows an error code you have never seen before
• Station appears on the map but the chargers are not yet operational

How to Fix It

1. 1

   Try a different charger at the same station

   New stations often have multiple units and the issue may be limited to one charger. Try another unit before giving up on the location.

2. 2

   Unplug, wait 30 seconds, and retry

   New charger firmware sometimes fails on the first handshake but succeeds on the second attempt. A short wait lets the charger reset its session state.

3. 3

   Start the session through the Atlante app

   If the charger's screen or contactless reader is not working properly, the app provides a separate communication path to the charger's backend. This can bypass local hardware issues.

4. 4

   Check the Atlante app for station status notes

   Atlante sometimes posts notices about newly activated stations that are still in testing. The station detail page in the app may show a note about limited functionality.

5. 5

   Report the issue and move to the next station

   Use the Atlante app to report the problem. New station issues are usually fixed quickly once reported. Check the app for the nearest alternative Atlante or competitor station.

Symptoms

• App closes unexpectedly when you open the station map
• App freezes during the payment screen
• Login screen loads but the app crashes after entering credentials
• App works briefly but crashes when you try to start a session

How to Fix It

1. 1

   Update the Atlante app to the latest version

   Atlante pushes frequent updates that fix stability issues. Open the App Store or Google Play and check for updates before your trip.

2. 2

   Clear the app cache

   On Android, go to Settings, Apps, Atlante, and clear the cache. On iPhone, delete and reinstall the app. Corrupted cache data is a common cause of crashes.

3. 3

   Check your phone's operating system version

   The Atlante app may require iOS 15+ or Android 10+. If your phone is on an older version, update if possible. If your phone cannot update, you may need a roaming app as a backup.

4. 4

   Use contactless payment as a fallback

   If the app keeps crashing and the station supports contactless, tap your credit or debit card on the charger's payment terminal. Not all Atlante stations have this yet, but it completely bypasses the app.

5. 5

   Try a roaming app

   Apps like Chargemap, Shell Recharge, or Electropass can start sessions at Atlante stations without using the Atlante app. Check roaming coverage before relying on this.

Symptoms

• Card reader is visible on the charger but does not respond to a tap
• Screen says 'Use app to start' with no contactless option shown
• Contactless symbol is printed on the charger but the reader light is off
• You see a payment terminal but tapping produces no response

How to Fix It

1. 1

   Download and use the Atlante app

   At stations where contactless is not yet active, the Atlante app is the primary payment method. Download it before your trip and add a payment card in advance.

2. 2

   Check the charger screen for payment instructions

   Some Atlante chargers display which payment methods are currently available. If contactless is not listed, the terminal is not active at that unit.

3. 3

   Try a different charger at the same station

   Contactless activation sometimes rolls out unit by unit. Another charger at the same station may have an active terminal.

4. 4

   Use a roaming RFID card or app

   If you have an RFID card from a roaming provider, try tapping it. Some Atlante stations accept roaming RFID even when the contactless card terminal is not active.

Symptoms

• Screen content is barely visible outdoors during the day
• You cannot read the price, status, or error messages on the screen
• Screen appears to be off but the charger is actually on
• You have to cup your hands around the screen to read it

How to Fix It

1. 1

   Use your body or hand to shade the screen

   Stand to block direct sunlight from hitting the screen. Even partial shade can make the display readable.

2. 2

   Take a photo of the screen with your phone

   Your phone camera can sometimes capture what your eyes cannot. Take a photo and zoom in to read the text.

3. 3

   Use the Atlante app to monitor your session

   All session information (charging speed, energy delivered, cost, estimated time) is available in the app. You do not need the charger screen to track your session.

4. 4

   Start the session entirely through the app

   If you cannot read the screen at all, use the Atlante app to select the charger, start the session, and stop it when done. This avoids needing to interact with the screen.

Symptoms

• Connector feels like it is in but the charger does not recognize it
• Charger screen says 'Connect cable' even though the cable is plugged in
• You hear a partial click but the connector is not locked
• Connector slides back out after you let go

How to Fix It

1. 1

   Push the connector straight in, then slightly upward

   Some Atlante CCS2 connectors need a slight upward tilt after the initial push to engage the locking mechanism. You should feel and hear a solid click.

2. 2

   Check for debris in the vehicle's charging port

   Dust, ice, or a small pebble in the port can prevent the connector from seating fully. Inspect the port and brush out anything you find.

3. 3

   Make sure the vehicle is unlocked and ready to charge

   Some vehicles lock the charging port flap or disable the inlet when the car is locked or in drive mode. Ensure the car is in park and unlocked.

4. 4

   Try a different cable if the charger has two

   If the charger has two CCS2 cables, try the other one. One cable may have a slightly worn connector that does not seat as easily.