Atlante Charging Guide

First Time Charging with Atlante?

Here is what you need to know before your first session.

• Download the Atlante app or have a contactless bank card ready. Payment options include app, contactless.
• Check which connector your car uses. Atlante stations have CCS2 connectors.
• Plug in first, then authorize. Most Atlante chargers require you to connect the cable before starting the session.
• If the screen shows a message you do not understand, the EVcourse app can read it for you. It works with any charger screen, any language.

Understanding Atlante Pricing

Charging network pricing is more complex than it looks. The per-kWh rate shown in the app or on the charger is not always the full cost. Here is what to watch for.

Extra Charges to Watch For

The per-kWh price is not always the full picture. These additional fees can add up, especially on short sessions or when you forget to unplug.

• → Idle fees. Many DC fast chargers charge per minute once your battery is full but the car is still plugged in. This can be €0.10-0.50 per minute. Set a reminder to move your car when charging is done.
• → Session start fees. Some networks charge a flat fee (€0.50-2.00) just to start a session, on top of the per-kWh rate. This hits harder on short top-up sessions.
• → Per-minute billing. Some chargers bill per minute instead of per kWh. If your car charges slowly (cold battery, high state of charge, or an older model), per-minute billing is much more expensive. Check the billing model before you plug in.
• → Time-of-day pricing. Some networks charge more during peak hours (daytime) and less at night. If you have flexibility, charging off-peak can save money. For example, some networks have an idle fee only during business hours.

Coverage

Atlante operates in the following countries. Tap a country for local pricing details. You can also find Atlante charger locations on PlugShare or Open Charge Map.

How to Pay at Atlante

Atlante supports the following payment methods. Availability may vary by location.

• Atlante app. Download the app, create an account, and add a payment method. Start and stop charging sessions from your phone.
• Contactless payment. Tap your bank card or phone (Apple Pay, Google Pay) directly on the charger. No account needed. The simplest option, but sometimes at a slightly higher rate.

Tips for Charging at Atlante

• Atlante stations are designed for quick highway and urban stops with CCS2 connectors. Check the app for station locations along your planned route.
• Payment is through the Atlante app or contactless. Register and add a payment method before your first session.
• In Italy, Atlante is one of the faster-growing networks. If you travel Italian highways frequently, it is worth having the app installed.
• Check real-time availability in the app. Newer stations may not yet show up in all third-party charging apps.
• Atlante pricing is straightforward per-kWh. No subscription is needed.

Common Issues with Atlante

• As a newer network, station density is still limited. Do not rely solely on Atlante for long road trips without backup options.
• Some stations may not yet be listed in popular roaming apps, so the Atlante app is the most reliable way to find them.
• App features and reliability are still maturing. Occasional bugs with session tracking have been reported.
• In some areas, stations are located at less prominent sites that can be hard to find without the app's navigation.

Charger Not Working?

If a Atlante charger will not start, charges too slowly, or gives an error, check our Atlante troubleshooting guide for network-specific fixes. Or see the general troubleshooting guide for step-by-step help with any charger.

You can also report the issue through the Atlante app. Reporting broken chargers helps the network fix them faster and helps other drivers avoid the same problem.