Screen says you need an app? Scan to find your options.

The situation

The charger screen is telling you to download an app to start charging. You do not have the app, you are not sure if you want to create an account right now, and you just want to charge your car. Maybe there is another way, maybe there is not. The screen is not making it clear.

How the scanner helps

Scan the screen and the scanner identifies all available authorization methods, not just the one the screen is promoting. Many chargers that push their app also accept contactless payment, RFID roaming cards, or QR code authorization. The scanner shows you the alternatives so you can choose the fastest option.

What to do

1. 1

   Scan the 'app required' screen on the charger

2. 2

   Check if the scanner identifies alternative payment methods (contactless, RFID, QR)

3. 3

   If no alternatives exist, the scanner provides the app name and a quick setup guide

4. 4

   Authorize using your preferred method and start charging

Related error codes

Related terms