This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Warning
Your vehicle is displaying a general 'unable to charge' message. This can be caused by a vehicle-side issue (software, 12V battery, onboard charger) or by the charging station.
What to do
- Turn your vehicle off completely, wait 60 seconds, and restart it
- Try a different charger to determine if the problem is the car or the station
- Check if your vehicle has a pending software update
- If the issue follows your car to multiple chargers, contact your vehicle manufacturer or dealer
Who's responsible?
- This may be a vehicle issue
- This may be something you can fix yourself
Technical details
- Error code
- UnableToCharge
- Category
- Vehicle
- Classification
- maintenance
- Source
- ChargeX MREC Standard (2023)
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