This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Warning
The charger failed to lock or unlock the connector on the vehicle side. This is often a user or vehicle issue.
What to do
- Unplug the connector and try plugging it in again firmly
- Make sure your car is unlocked before attempting to charge
- Try a different connector on the same charger if available
- Contact the charging network if the issue persists
Who's responsible?
- This may be something you can fix yourself
- This may be a vehicle issue
Technical details
- Error code
- ConnectorLockFailure
- Category
- Connector
- Classification
- safety, security
- Source
- ChargeX MREC Standard (2023)
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