This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Warning
The cable latch is raised, indicating the connector was not fully inserted into your vehicle's charging port.
What to do
- Unplug completely and reinsert the connector firmly until you hear or feel it click
- Make sure the charge port door is fully open
- Check for ice or debris blocking the charge port in cold weather
Who's responsible?
- This may be something you can fix yourself
- This is likely a charger hardware issue
- This may be a vehicle issue
Technical details
- Error code
- PartialInsertion
- Category
- Connector
- Classification
- safety
- Source
- ChargeX MREC Standard (2023)
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