This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Warning
The latch on the connector is physically broken. The charger cannot secure the connection to your vehicle.
What to do
- Do not force the connector. The latch is broken
- Try a different connector on the same charger if available
- Report the damaged connector to the charging network
- Do not use a connector with a broken latch
Who's responsible?
- The charging network operator needs to fix this
- This is likely a charger hardware issue
Technical details
- Error code
- BrokenLatch
- Category
- Connector
- Classification
- safety, security
- Source
- ChargeX MREC Standard (2023)
See this on the charger screen? Scan it.
Point your phone at the error and get instant help. Coming soon.
Related errors
Stuck at the charger? Open the app.
Step-by-step help for real charging problems. Log the experience. Free on iOS and Android.
Free to download · Available on iOS and Android