This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Warning
Your Tesla is displaying an error about the charge port. This can be caused by a misaligned connector, debris in the port, a latch issue, or a charge port actuator fault.
What to do
- Open and close the charge port door using the touchscreen or the Tesla app
- Inspect the charge port for debris, ice, or visible damage
- Try pressing the connector button while inserting to manually release the latch
- Reboot the touchscreen (hold both scroll wheels for 10 seconds) and try again
- If the charge port latch is stuck, you can use the manual release cable in the trunk (check your owner's manual for location)
Who's responsible?
- This may be a vehicle issue
Technical details
- Error code
- Tesla_ChargePortFault
- Category
- Vehicle
- Classification
- maintenance
- Source
- ChargeX MREC Standard (2023)
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