EV Charger Error
What Does Unable to Charge, Check Charge Port (Tesla) Mean on an EV Charger?
Updated March 2026
This is general guidance based on U.S. Department of Energy AFDC. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure. If anything looks or feels unsafe, stop charging and move away from the charger.
Your Tesla is displaying an error about the charge port. This can be caused by a misaligned connector, debris in the port, a latch issue, or a charge port actuator fault.
Seeing this on the charger right now?
- Don't unplug while the charger is active. Wait for the screen to update.
- Try stopping and restarting the session from the charging app or RFID card.
- If the error persists, move to a different connector or charger if available.
Read the full explanation below, or scan the charger screen with EVcourse for instant help.
What to do
- Open and close the charge port door using the touchscreen or the Tesla app
- Inspect the charge port for debris, ice, or visible damage
- Try pressing the connector button while inserting to manually release the latch
- Reboot the touchscreen (hold both scroll wheels for 10 seconds) and try again
- If the charge port latch is stuck, you can use the manual release cable in the trunk (check your owner's manual for location)
Technical details
- Error code
- Tesla_ChargePortFault
- Category
- Vehicle
- Classification
- maintenance
- Source
- For detailed documentation, see U.S. Department of Energy AFDC. EVcourse is not affiliated with U.S. Department of Energy AFDC.
Related charging terms
Understanding these terms can help you troubleshoot this error:
Seeing this error at the charger?
Drivers can verify this specific error by scanning the screen with EVcourse. The app reads any charger display, any language. Free to try on iOS.
Other errors
From Finn, engineer: This error code is part of the ChargeX MREC standard used across public charging networks. Always follow the instructions on the charger display. If the error persists, contact the charging network's support line or try a different charger.
The EVcourse app provides instant troubleshooting and expert explanations at the charger. Scan any station or car screen for step-by-step help, free to start on iOS.
Don't understand the screen? Scan it.
Point your phone at any charger or car screen for instant help. Any brand, any language. Free to try on iOS.
Free to try on iOS. Android coming soon. Join the Android waitlist.