This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Critical
Your vehicle has detected a fault in the high-voltage battery pack. Charging has been stopped as a safety precaution. This is a serious vehicle-side issue.
What to do
- Do not attempt to charge again until the issue is diagnosed
- Note the exact error message and any warning lights on your dashboard
- Contact your vehicle manufacturer or dealer immediately
- If you smell burning or see smoke, move away from the vehicle and call emergency services
Who's responsible?
- This may be a vehicle issue
Technical details
- Error code
- BatteryMalfunction
- Category
- Vehicle
- Classification
- safety
- Source
- ChargeX MREC Standard (2023)
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