Hyundai Kona Electric Charging at Atlante

Hyundai Kona Electric Charger Won't Start? Fix Guide

You have plugged the cable into your Kona Electric, but nothing is happening. No charging indicator, no progress on the screen. The Kona Electric's charge port is in the front, under a flap on the nose of the car. This unusual location sometimes causes cable reach problems. But the issue is usually authentication, a car setting, or the charger itself.

Symptoms

• CCS2 or Type 2 cable plugged in but no charging indicator on the dashboard
• Charge port LED stays off or flashes an error pattern
• Charger screen shows an error or stays on the start screen
• Bluelink app shows the car is not connected to a charger
• Charging begins briefly then stops within seconds

What to Do

1. 1

   Open the front charge port and check the cable

   The charge port is on the front of the car, under a flap. Press the flap to open it. If it is stiff, press more firmly. Insert the CCS2 connector straight in until you hear a click. The LED should light up.

2. 2

   Make sure you are parked nose-in

   Unlike most EVs with rear charge ports, the Kona Electric needs to face the charger. If you backed in, the cable probably will not reach. Pull out and park nose-first.

3. 3

   Authenticate with the charger

   Tap your RFID card, use the charging network's app, or try contactless payment. The Kona Electric does not have Plug & Charge, so you will always need to authenticate manually at DC fast chargers.

4. 4

   Check for a charging schedule

   On the infotainment screen, go to EV settings, then Scheduled Charging. Disable any active schedule or tap 'Charge Now' to override it.

5. 5

   Unplug, wait 30 seconds, and try again

   Remove the cable, wait 30 seconds, reconnect, and re-authenticate. This resets both the car and charger communication.

6. 6

   Try a different charger

   If the session still will not start, the charger is likely faulty. Try another stall or station. Report the broken charger through the network's app.

Hyundai Kona Electric Charger Payment Failed at Station

You are at a public charger with your Kona Electric, the cable is in, but payment will not go through. The charger shows an error, the app is not cooperating, or your RFID card gets no response. The Kona Electric does not support Plug & Charge, so you always need to authenticate manually. Here is how to work through payment problems.

Symptoms

• Charger screen shows 'payment failed' or 'authorization error'
• RFID card tapped but the charger does not respond
• Charging network app shows an error or hangs during payment
• Contactless card payment declined at the charger terminal
• QR code on the charger leads to a page that will not load

What to Do

1. 1

   Try a different payment method

   If RFID failed, open the charging app. If the app failed, try contactless with a credit or debit card. Having multiple options is the fastest way past payment issues.

2. 2

   Check your charging app account

   Open the app and verify your payment method is valid. Look for expired cards, low prepaid balances, or account restrictions. Update your card details if needed.

3. 3

   Scan the QR code on the charger

   Many chargers have a QR code that opens a web-based payment page. This lets you pay without an account or app. Scan it with your phone camera.

4. 4

   Try a different stall at the same station

   If one charger's payment terminal is broken, the next one over may work fine. Walk to the next stall and try the same payment method.

5. 5

   Try a different charging station

   If all stalls at this location have payment issues, the entire station may have a connectivity problem. Head to a nearby alternative station.

Hyundai Kona Electric Charging Slower Than Expected

The Kona Electric supports up to 100 kW DC fast charging, which is solid but noticeably slower than the 233 kW that 800V Hyundai models can reach. If your Kona is pulling 30 kW at a charger rated for much more, something is off. In most cases, slow charging comes down to battery temperature, state of charge, or the charger not delivering its full rated output.

Symptoms

• DC fast charging speed well below the 100 kW maximum
• AC charging stuck at 3-4 kW instead of 11 kW on a 3-phase connection
• Charging speed drops significantly above 60% state of charge
• Session starts at low power and never ramps up to full speed
• Charger screen shows a lower power output than the unit's rated capacity

What to Do

1. 1

   Check the battery temperature

   Look at the charging information on the 12.3-inch touchscreen. If the battery is cold, use the preconditioning feature in the Bluelink app before arriving at the charger. Driving for 15-20 minutes also warms the battery naturally.

2. 2

   Check your state of charge

   If you are above 70%, the slowdown is expected on the Kona Electric. For road trip charging, plan to arrive between 10-20% and unplug at 80% for the best time-to-range ratio.

3. 3

   Check the charger's rated output

   Look at the charger's specs on its screen, on the unit label, or in the charging network's app. If it is a 50 kW charger, the Kona Electric is getting what the charger can deliver. Find a higher-powered CCS2 charger for faster sessions.

4. 4

   Check scheduled charging and charge limits

   On the infotainment screen or in the Bluelink app, make sure scheduled charging is not delaying or limiting the session. Check that the charge current limit is set to maximum.

5. 5

   Check if the charger is sharing power

   Look at the charger cabinet. If two cables come from the same unit and someone is charging on the other cable, you may be splitting power. Move to an unoccupied charger if available.

6. 6

   Try a different charger or station

   If speed is still low after checking everything, the charger may be underperforming. Try another stall or a different station entirely.

New station with teething problems

Atlante is expanding rapidly, and many stations are brand new. Newly installed chargers sometimes have firmware bugs, incomplete network configuration, or hardware that has not been fully tested under real-world conditions.

Symptoms

• Charger turns on but fails to communicate with your vehicle
• Session starts but drops after a few seconds
• Charger screen shows an error code you have never seen before
• Station appears on the map but the chargers are not yet operational

How to Fix It

1. 1

   Try a different charger at the same station

   New stations often have multiple units and the issue may be limited to one charger. Try another unit before giving up on the location.

2. 2

   Unplug, wait 30 seconds, and retry

   New charger firmware sometimes fails on the first handshake but succeeds on the second attempt. A short wait lets the charger reset its session state.

3. 3

   Start the session through the Atlante app

   If the charger's screen or contactless reader is not working properly, the app provides a separate communication path to the charger's backend. This can bypass local hardware issues.

4. 4

   Check the Atlante app for station status notes

   Atlante sometimes posts notices about newly activated stations that are still in testing. The station detail page in the app may show a note about limited functionality.

5. 5

   Report the issue and move to the next station

   Use the Atlante app to report the problem. New station issues are usually fixed quickly once reported. Check the app for the nearest alternative Atlante or competitor station.

App crashes on older phones

The Atlante app can be unstable on older phones or phones running outdated operating systems. The app may crash during login, while loading the map, or in the middle of starting a session.

Symptoms

• App closes unexpectedly when you open the station map
• App freezes during the payment screen
• Login screen loads but the app crashes after entering credentials
• App works briefly but crashes when you try to start a session

How to Fix It

1. 1

   Update the Atlante app to the latest version

   Atlante pushes frequent updates that fix stability issues. Open the App Store or Google Play and check for updates before your trip.

2. 2

   Clear the app cache

   On Android, go to Settings, Apps, Atlante, and clear the cache. On iPhone, delete and reinstall the app. Corrupted cache data is a common cause of crashes.

3. 3

   Check your phone's operating system version

   The Atlante app may require iOS 15+ or Android 10+. If your phone is on an older version, update if possible. If your phone cannot update, you may need a roaming app as a backup.

4. 4

   Use contactless payment as a fallback

   If the app keeps crashing and the station supports contactless, tap your credit or debit card on the charger's payment terminal. Not all Atlante stations have this yet, but it completely bypasses the app.

5. 5

   Try a roaming app

   Apps like Chargemap, Shell Recharge, or Electropass can start sessions at Atlante stations without using the Atlante app. Check roaming coverage before relying on this.

Contactless payment terminal not activated

Atlante is rolling out contactless card payment across its network, but not every charger has an active terminal yet. Some units have the hardware installed but the payment function is not turned on.

Symptoms

• Card reader is visible on the charger but does not respond to a tap
• Screen says 'Use app to start' with no contactless option shown
• Contactless symbol is printed on the charger but the reader light is off
• You see a payment terminal but tapping produces no response

How to Fix It

1. 1

   Download and use the Atlante app

   At stations where contactless is not yet active, the Atlante app is the primary payment method. Download it before your trip and add a payment card in advance.

2. 2

   Check the charger screen for payment instructions

   Some Atlante chargers display which payment methods are currently available. If contactless is not listed, the terminal is not active at that unit.

3. 3

   Try a different charger at the same station

   Contactless activation sometimes rolls out unit by unit. Another charger at the same station may have an active terminal.

4. 4

   Use a roaming RFID card or app

   If you have an RFID card from a roaming provider, try tapping it. Some Atlante stations accept roaming RFID even when the contactless card terminal is not active.

Charger screen hard to read in direct sunlight

Some Atlante charger screens have low brightness levels that make them nearly impossible to read in bright sunlight. This is especially common at stations in Southern Europe during summer.

Symptoms

• Screen content is barely visible outdoors during the day
• You cannot read the price, status, or error messages on the screen
• Screen appears to be off but the charger is actually on
• You have to cup your hands around the screen to read it

How to Fix It

1. 1

   Use your body or hand to shade the screen

   Stand to block direct sunlight from hitting the screen. Even partial shade can make the display readable.

2. 2

   Take a photo of the screen with your phone

   Your phone camera can sometimes capture what your eyes cannot. Take a photo and zoom in to read the text.

3. 3

   Use the Atlante app to monitor your session

   All session information (charging speed, energy delivered, cost, estimated time) is available in the app. You do not need the charger screen to track your session.

4. 4

   Start the session entirely through the app

   If you cannot read the screen at all, use the Atlante app to select the charger, start the session, and stop it when done. This avoids needing to interact with the screen.

Cable connector requires specific angle to lock

Some Atlante charger cables need to be inserted at a particular angle or with extra force for the CCS2 connector to seat properly. If it is not fully locked, the session will not start.

Symptoms

• Connector feels like it is in but the charger does not recognize it
• Charger screen says 'Connect cable' even though the cable is plugged in
• You hear a partial click but the connector is not locked
• Connector slides back out after you let go

How to Fix It

1. 1

   Push the connector straight in, then slightly upward

   Some Atlante CCS2 connectors need a slight upward tilt after the initial push to engage the locking mechanism. You should feel and hear a solid click.

2. 2

   Check for debris in the vehicle's charging port

   Dust, ice, or a small pebble in the port can prevent the connector from seating fully. Inspect the port and brush out anything you find.

3. 3

   Make sure the vehicle is unlocked and ready to charge

   Some vehicles lock the charging port flap or disable the inlet when the car is locked or in drive mode. Ensure the car is in park and unlocked.

4. 4

   Try a different cable if the charger has two

   If the charger has two CCS2 cables, try the other one. One cable may have a slightly worn connector that does not seat as easily.