Allego Charging Guide

First Time Charging with Allego?

Here is what you need to know before your first session.

• Download the Allego app or have a contactless bank card ready. Payment options include app, RFID, contactless.
• Check which connector your car uses. Allego stations have CCS2 and CHAdeMO connectors.
• Plug in first, then authorize. Most Allego chargers require you to connect the cable before starting the session.
• If the screen shows a message you do not understand, the EVcourse app can read it for you. It works with any charger screen, any language.

Understanding Allego Pricing

Charging network pricing is more complex than it looks. The per-kWh rate shown in the app or on the charger is not always the full cost. Here is what to watch for.

Extra Charges to Watch For

The per-kWh price is not always the full picture. These additional fees can add up, especially on short sessions or when you forget to unplug.

• → Idle fees. Many DC fast chargers charge per minute once your battery is full but the car is still plugged in. This can be €0.10-0.50 per minute. Set a reminder to move your car when charging is done.
• → Session start fees. Some networks charge a flat fee (€0.50-2.00) just to start a session, on top of the per-kWh rate. This hits harder on short top-up sessions.
• → Per-minute billing. Some chargers bill per minute instead of per kWh. If your car charges slowly (cold battery, high state of charge, or an older model), per-minute billing is much more expensive. Check the billing model before you plug in.
• → Time-of-day pricing. Some networks charge more during peak hours (daytime) and less at night. If you have flexibility, charging off-peak can save money. For example, some networks have an idle fee only during business hours.

Coverage

Allego operates in the following countries. Tap a country for local pricing details. You can also find Allego charger locations on PlugShare or Open Charge Map.

How to Pay at Allego

Allego supports the following payment methods. Availability may vary by location.

• Allego app. Download the app, create an account, and add a payment method. Start and stop charging sessions from your phone.
• RFID card. Tap a registered RFID card on the charger to start. These need to be ordered in advance from Allego or a roaming partner. Most drivers use the app instead.
• Contactless payment. Tap your bank card or phone (Apple Pay, Google Pay) directly on the charger. No account needed. The simplest option, but sometimes at a slightly higher rate.

Tips for Charging at Allego

• Download the Allego app and register before your first session for the smoothest experience.
• Allego accepts app, RFID, and contactless payment. Contactless is available at most newer stations and works without any account.
• Many Allego stations are accessible through roaming providers like Shell Recharge and EnBW mobility+. If you already have one of those, you may not need a separate Allego account.
• Allego supports both CCS2 and CHAdeMO at many locations. CHAdeMO availability is worth confirming in advance as it is being phased out at some sites.
• Check for Allego's ultra-fast 350 kW stations along highway corridors if you need maximum speed. Not all Allego stations are ultra-fast.
• Session pricing is displayed in the app before you start. Some locations also have signage showing the per-kWh rate.

Common Issues with Allego

• Pricing through roaming providers can be higher than using the Allego app directly. Compare rates if you have both options.
• Some Allego chargers are operated on behalf of third parties and may have different branding, which can be confusing when looking for them.
• Occasional app connectivity issues when starting sessions. Having contactless payment as a backup avoids delays.
• At locations with mixed AC and DC chargers, drivers sometimes accidentally connect to a slow AC charger instead of the fast DC unit.

Charger Not Working?

If a Allego charger will not start, charges too slowly, or gives an error, check our Allego troubleshooting guide for network-specific fixes. Or see the general troubleshooting guide for step-by-step help with any charger.

You can also report the issue through the Allego app. Reporting broken chargers helps the network fix them faster and helps other drivers avoid the same problem.