This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Warning
The charger thinks a session is already running on your account or on this connector. This can happen if a previous session was not ended properly.
What to do
- Check the charging network's app. You may have a ghost session that needs to be stopped
- Try ending any active sessions in the app before starting a new one
- Try a different connector on the same charger
- Contact the network's support to manually end the stuck session
Who's responsible?
- The charging network operator needs to fix this
- This may be something you can fix yourself
Technical details
- Error code
- SessionAlreadyActive
- Category
- Authorization
- Classification
- authorization
- Source
- ChargeX MREC Standard (2023)
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