This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Warning
Your charging card or app uses roaming to connect to this network, but the roaming link failed. This is like using a phone abroad when roaming does not connect properly.
What to do
- Try authorizing again. Roaming failures are sometimes temporary
- Try a direct payment method like contactless card if the charger supports it
- Download the station's own network app as a backup
- Check with your charging provider if roaming covers this specific network
Who's responsible?
- The charging network operator needs to fix this
Technical details
- Error code
- RoamingAuthFailed
- Category
- Authorization
- Classification
- authorization
- Source
- ChargeX MREC Standard (2023)
See this on the charger screen? Scan it.
Point your phone at the error and get instant help. Coming soon.
Related errors
Stuck at the charger? Open the app.
Step-by-step help for real charging problems. Log the experience. Free on iOS and Android.
Free to download · Available on iOS and Android