Volvo EX40 Charging at Enel X Way

Volvo EX40 Plugged In but the Charger Will Not Start

You plugged the cable into your Volvo EX40 and nothing happens. No charging animation on the center screen, no LED on the charger, or the charger shows an error. This is one of the most common frustrations at public chargers and is usually caused by authentication, the charge port, or the charger itself.

Symptoms

• Charger displays an error code or flashing red light after plugging in
• Charge port LED on the EX40 does not turn on or stays amber
• Google Built-In display shows no active charging session
• Charger screen says 'waiting for vehicle' or 'authentication failed'
• Cable is plugged in but the connector does not lock into the charge port

What to Do

1. 1

   Check if authentication is required

   Look at the charger's screen. Most public chargers need you to tap an RFID card, scan a QR code, or start the session through an app before charging begins. Plug & Charge works on some networks but not all.

2. 2

   Open the charge port fully

   Make sure the charge port door on the left rear of your EX40 is fully open. Press the edge of the door to release it if it is stuck. Clear any ice or debris in cold weather.

3. 3

   Push the connector in firmly

   Insert the CCS connector straight into the port and push until you hear a click. The connector should lock in place. If it will not lock, do not force it. Check for debris in the port.

4. 4

   Disable scheduled charging

   On the center display, go to Settings, then Charging. Check if a charging schedule is active. Turn it off or set it to 'charge immediately' to start charging at a public charger.

5. 5

   Unplug and try again

   Disconnect the cable, wait 10 seconds, and plug in again. Sometimes the communication handshake between car and charger fails on the first attempt and a retry resolves it.

6. 6

   Try a different charger or connector

   If the charger still will not start, move to a different stall or station. The charger may have an internal fault even if no error is displayed.

Volvo EX40 Charger Payment Failed or Card Declined

You are standing at a charger with your Volvo EX40, ready to charge, and the payment does not go through. Your card is declined, the app shows an error, or you cannot figure out how to pay at all. Payment problems at public chargers are one of the most common frustrations and usually have nothing to do with your car.

Symptoms

• Charger screen shows 'payment failed' or 'card declined'
• Charging app shows an error when trying to start a session
• No visible way to pay at the charger
• Contactless payment terminal does not respond to your card or phone
• Plug & Charge does not activate and the charger waits for payment

What to Do

1. 1

   Check if Plug & Charge is active

   Open the Volvo Cars app and check if Plug & Charge is enabled and linked to a payment method. If it is active, try unplugging and replugging the connector. Plug & Charge works only on supported networks.

2. 2

   Try a different payment method

   If your card was declined, try a different card, your phone's mobile wallet, or the charger network's app. Many chargers accept multiple payment options.

3. 3

   Check your card for pre-authorization holds

   Open your banking app and check for pending charges. If there are multiple holds from earlier charging attempts, your available balance may be too low. Call your bank to release them if needed.

4. 4

   Download the charger network's app

   Look at the charger for the network name or logo. Download their app, create an account, add a payment method, and start the session through the app instead of the charger's payment terminal.

5. 5

   Use an RFID charging card

   If you have an RFID card from a charging provider, tap it on the charger's reader. RFID cards work even when apps and contactless terminals fail. They are a reliable backup.

Volvo EX40 Charging Slower Than Expected at DC or AC

You plugged in your Volvo EX40 expecting 150 kW and the center screen shows 30 kW. Or your home wallbox is stuck at 3 kW instead of 11 kW. Slow charging on the EX40 is almost never a defect. It is usually the battery temperature, the charger itself, or a setting in the Volvo Cars app you can fix quickly.

Symptoms

• DC fast charging speed well below the 150 kW maximum
• AC home charging stuck at 3-4 kW instead of 11 kW
• Charging speed drops sharply after reaching 50-60%
• Google Built-In display shows lower power than the charger's rating
• Charging session starts at a reasonable speed but slows within minutes

What to Do

1. 1

   Check the battery temperature on the display

   Look at the charging screen on the EX40's center display (Google Built-In). If the battery is cold, drive for 15-20 minutes before charging or use the Volvo Cars app to start preconditioning before you arrive.

2. 2

   Use navigation to precondition the battery

   Set the charger as your destination in Google Maps on the center screen. The EX40 will automatically precondition the battery during the drive so it reaches optimal temperature for fast charging.

3. 3

   Check your state of charge

   If you are above 80%, the slower speed is normal. For fastest DC charging, arrive between 10-20% and charge to 80%. The last 20% takes as long as the first 80%.

4. 4

   Verify the charger is not sharing power

   Look at the charging unit. If there are two cables and someone is using the other one, you are likely sharing power. Move to a charger where both stalls are free.

5. 5

   Check the AC charge current setting

   In the EX40's settings menu, check that the charge current limiter is set to maximum. A reduced setting limits AC charging speed and is sometimes changed accidentally.

6. 6

   Try a different charger

   If the speed is still low, the charger itself may be degraded. Try a different connector at the same station, or drive to another charging location.

Old Enel X account not working after rebrand to Enel X Way

Enel rebranded its charging network from Enel X to Enel X Way. If you had an Enel X account, it may not work in the new Enel X Way app without migration.

Symptoms

• Login credentials from the old Enel X app are rejected in Enel X Way
• The old Enel X app still works but shows outdated station information
• You have the Enel X Way app but your payment methods and history did not transfer
• Password reset emails reference 'Enel X' instead of 'Enel X Way'

How to Fix It

1. 1

   Download the Enel X Way app (not the old Enel X app)

   The old Enel X app is being phased out. Search for 'Enel X Way' specifically in the App Store or Google Play. The icon and name are different from the legacy app.

2. 2

   Try logging in with your existing Enel X credentials

   Some accounts were automatically migrated. Try your old email and password in the Enel X Way app first. If it works, your history and payment methods should transfer.

3. 3

   Reset your password if login fails

   Use the 'Forgot password' option in the Enel X Way app. The migration may have reset your credentials. Enter the same email you used for Enel X.

4. 4

   Create a new Enel X Way account if migration fails

   If your old account cannot be recovered, create a new account in the Enel X Way app. You will lose your charging history but can start fresh with a working account.

5. 5

   Contact support for billing continuity

   If you had a subscription or prepaid balance on Enel X, contact Enel X Way support to have it transferred. Do not assume it carried over automatically.

Contactless payment terminal hard to reach

At some Enel X Way stations, the contactless payment terminal is positioned awkwardly, too high, at a strange angle, or behind a panel that is not obvious. This makes tapping your card difficult.

Symptoms

• You cannot find the contactless reader on the charger
• The reader is positioned above head height or behind a flap
• Your card tap does not register because the angle is wrong
• The contactless symbol is visible but the reader does not seem to respond

How to Fix It

1. 1

   Look for the contactless symbol on all sides of the charger

   Enel X Way chargers place the payment terminal in different positions depending on the hardware model. Check the front, sides, and any panels or flaps on the charger cabinet.

2. 2

   Hold your card flat against the reader for 3 to 5 seconds

   The reader may be recessed or behind a thick panel. A quick tap might not register. Hold your card steady and flat against the symbol area.

3. 3

   Try your phone's digital wallet

   If the reader is hard to reach with a physical card, try Apple Pay or Google Pay on your phone. The NFC range on a phone can be slightly better at odd angles.

4. 4

   Use the Enel X Way app instead

   If the contactless terminal is genuinely inaccessible or not responding, start the session through the Enel X Way app. The app bypasses the physical reader entirely.

Charger placed in tight parking spots

Some Enel X Way stations are installed in existing parking structures or small lots where the charging spots are narrow. Maneuvering a larger EV into position and accessing the cable can be difficult.

Symptoms

• Charging spot is too narrow to open your car door fully
• Cable does not reach your vehicle's charging port because of the parking angle
• Other parked cars block access to the charger
• You have to reverse in at a specific angle to make the cable reach

How to Fix It

1. 1

   Check your vehicle's charging port location

   Before pulling in, note which side your charging port is on (front left, rear right, etc.) and position your car so the port faces the charger. This avoids stretching the cable across the car.

2. 2

   Try reversing in if the port is at the rear

   If your charging port is at the rear of the vehicle, reversing into the spot often gives you a shorter cable run and more room to connect.

3. 3

   Check adjacent spots before plugging in

   If two chargers are side by side and one has more room, use the more accessible one even if it means a slightly longer walk.

4. 4

   Leave your car door ajar while connecting

   Plug in the cable, then close your door and start the session from inside or via the app. You do not need to stand next to the charger for the entire session.

Power fluctuations or reduced charging speed

Some Enel X Way locations experience power fluctuations, especially during peak grid demand. Your charging speed may drop unexpectedly or fluctuate throughout the session.

Symptoms

• Charging speed starts high but drops significantly after a few minutes
• Speed fluctuates between 50 and 200 kW without stabilizing
• The charger delivers well below its advertised maximum
• Speed is lower in the evening than during daytime at the same station

How to Fix It

1. 1

   Check your battery level and temperature

   Most speed drops are caused by your vehicle, not the charger. Above 60 to 80% state of charge, your vehicle reduces its charging speed to protect the battery. Cold batteries also charge more slowly.

2. 2

   Check if other chargers at the station are in use

   Some Enel X Way stations share a power connection. If multiple chargers are active, the available power is split. Try charging when fewer vehicles are plugged in.

3. 3

   Try a different time of day

   Grid demand peaks in the early evening. If you notice slower speeds at certain hours, try charging during off-peak times (late evening or early morning) when the grid is less loaded.

4. 4

   Try a different charger unit

   An individual charger may have a hardware limitation. Another unit at the same station might deliver higher power.

5. 5

   Report persistent low speeds

   If a station consistently delivers far below its rated power, report it in the Enel X Way app. This helps their maintenance team investigate whether it is a hardware or grid supply issue.

App shows incorrect real-time availability

The Enel X Way app sometimes displays charger availability that does not match reality. You arrive expecting a free charger and find it occupied, or the app shows a charger as faulted when it actually works.

Symptoms

• App shows 'Available' but the charger is occupied when you arrive
• App shows 'Out of order' but the charger works fine
• Availability status does not change even after refreshing
• You planned your route based on app availability and found no working chargers

How to Fix It

1. 1

   Refresh the station page and check timestamps

   Pull down to refresh the station detail view. If the status was last updated more than 10 minutes ago, it may be stale.

2. 2

   Try plugging in regardless of the app status

   If the charger looks physically operational (lights on, screen active, no maintenance stickers), try plugging in and starting a session. The app status may simply be lagging.

3. 3

   Cross-check with another app

   Open Chargemap, Google Maps, or another charging app that shows Enel X Way stations. A different data source might have more current availability information.

4. 4

   Always have a backup station identified

   Do not rely on a single station, especially for long trips. Identify 1 or 2 alternative stations nearby before setting out, in case availability data is wrong.