For Charge Point Operators
Reduce Level-1 Support Calls. For Free.
Your customers call support when they can't figure out the charger. The EVcourse app walks them through it before they pick up the phone.
Why are drivers calling when the charger works?
Because OCPP tells you the charger is online. It doesn't tell you the driver is confused.
Connector confusion. Payment app failures. Charging speed expectations. Communication errors that aren't really errors. These are knowledge problems, not hardware problems. But they all end up as support tickets.
Your support team picks up the phone, walks the driver through it, and marks the ticket resolved. The charger was fine the whole time.
What support calls actually cost
8-15 EUR
per support call
100+
calls per month (typical)
10-18K
EUR per year
Most of these calls are Level-1: how do I start, which plug, why is it slow. They don't need a technician. They need a 30-second troubleshooting guide.
How EVcourse reduces support calls
Put a QR code at your station
Link to EVcourse troubleshooting. Drivers scan when they're confused, right there at the charger, before they call your support line.
Drivers solve problems themselves
Step-by-step guides for 100+ real charging problems. Connector types, payment, error codes, slow charging. Written by EV charging specialists, not generated by AI.
Your phone stops ringing
Support deflection. The driver gets the answer in 30 seconds instead of calling your line. Your team handles real issues, not "which plug do I use?"
Stop unfair reviews before they happen
Drivers leave bad PlugShare reviews when they don't understand the charging curve or payment model. "Charged super slow after 80%" is not a broken charger. It's a driver who expected 150 kW all the way to 100%.
An informed driver knows the charger is working correctly. Fewer unfair reviews means better station ratings, and better ratings means more customers.
Want to see what your customers struggle with?
EVcourse Team analytics show which charging problems get reported most at your stations. Feedback data from real charging sessions. Not surveys, not NPS. Structured data you can act on.
Your customers log feedback after each charge: good, okay, or bad, plus a reason. You see the patterns.
Place a company code at your stations. Drivers scan, use the app, and their feedback flows to your analytics. No app integration required on your side.
According to EVcourse app data, the top reported problems are "Charger didn't work," "Payment problem," and "Confusing process." All three are deflectable with self-serve troubleshooting.
Start reducing support calls today
The EVcourse app is free for your customers. Team analytics start at 49 EUR/month.
Stuck at the charger? Open the app.
Step-by-step help for real charging problems. Log the experience. Free on iOS and Android.
Free to download · Available on iOS and Android