This is general guidance based on CharIN (Combined Charging System). Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure. If anything looks or feels unsafe, stop charging and move away from the charger.
During the DC pre-charge phase, the charger could not match its output voltage to your vehicle's battery voltage. The charger and car must agree on voltage before power delivery starts.
Seeing this on the charger right now?
- Don't unplug while the charger is active. Wait for the screen to update.
- Try stopping and restarting the session from the charging app or RFID card.
- If the error persists, move to a different connector or charger if available.
Read the full explanation below, or scan the charger screen with EVcourse for instant help.
What to do
- Unplug and retry. This can be a temporary issue
- Try a different DC charger
- If this happens with your vehicle on multiple chargers, contact your vehicle manufacturer
Technical details
- Error code
- VoltageMatchFailed
- Category
- Electrical
- Classification
- safety
- Source
- Learn more from CharIN (Combined Charging System). EVcourse is not affiliated with CharIN (Combined Charging System).
Related charging terms
Understanding these terms can help you troubleshoot this error:
Seeing this error at the charger?
Drivers can verify this specific error by scanning the screen with EVcourse. The app reads any charger display, any language. Free to try on iOS.
Other errors
From Finn, engineer: This error code is part of the ChargeX MREC standard used across public charging networks. Always follow the instructions on the charger display. If the error persists, contact the charging network's support line or try a different charger.
The EVcourse app provides instant troubleshooting and expert explanations at the charger. Scan any station or car screen for step-by-step help, free to start on iOS.
Don't understand the screen? Scan it.
Point your phone at any charger or car screen for instant help. Any brand, any language. Free to try on iOS.
Free to try on iOS. Android coming soon. Join the Android waitlist.