This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Warning
The Tritium charger's touchscreen is unresponsive or displaying an error. The charger hardware may still be functional, but you cannot interact with the screen to start a session.
What to do
- Try tapping firmly in different areas of the screen
- If the screen is frozen, check if the charger has an RFID reader or contactless payment terminal that works independently
- Some networks allow you to start charging via their app even if the charger screen is broken
- Move to a different charger if you cannot start a session
Who's responsible?
- This is likely a charger hardware issue
- The charging network operator needs to fix this
Technical details
- Error code
- Tritium_TouchscreenFault
- Category
- Hardware
- Classification
- maintenance
- Source
- ChargeX MREC Standard (2023)
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