This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Warning
The charger's touchscreen is cracked, dark, or unresponsive. You may not be able to interact with the charger, but some chargers can still be started via the network's app or an RFID card even with a broken screen.
What to do
- Try starting the session via the charging network's app or by tapping an RFID card
- Look for a QR code on the charger body that may link to app-based activation
- If the charger does not respond at all, move to a different unit
- Report the broken screen to the charging network
Who's responsible?
- This is likely a charger hardware issue
- The charging network operator needs to fix this
Technical details
- Error code
- ScreenBroken
- Category
- Hardware
- Classification
- maintenance
- Source
- ChargeX MREC Standard (2023)
See this on the charger screen? Scan it.
Point your phone at the error and get instant help. Coming soon.
Related errors
Stuck at the charger? Open the app.
Step-by-step help for real charging problems. Log the experience. Free on iOS and Android.
Free to download · Available on iOS and Android