This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Critical
The charger did not reach the correct voltage during the pre-charge phase before connecting power to your vehicle.
What to do
- Unplug and retry after 30 seconds
- Try a different connector or charger
- If this happens with multiple chargers, contact your vehicle manufacturer
Who's responsible?
- This is likely a charger hardware issue
- This may be a vehicle issue
Technical details
- Error code
- PreChargeFailure
- Category
- Electrical
- Classification
- safety
- Source
- ChargeX MREC Standard (2023)
See this on the charger screen? Scan it.
Point your phone at the error and get instant help. Coming soon.
Related errors
Stuck at the charger? Open the app.
Step-by-step help for real charging problems. Log the experience. Free on iOS and Android.
Free to download · Available on iOS and Android