This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Critical
The charger cannot supply any power due to a mains (electrical grid) failure. This is a site-level power issue, not your vehicle.
What to do
- This is not your vehicle's fault. The charger has lost grid power
- Try a different charger at this location or a nearby location
- Report to the charging network if all units at the site appear offline
Who's responsible?
- This is likely a charger hardware issue
Technical details
- Error code
- PowerLoss
- Category
- Electrical
- Classification
- safety, maintenance
- Source
- ChargeX MREC Standard (2023)
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