This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Warning
The Kempower satellite does not detect a cable connected to the vehicle. The proximity signal from the connector is not being received.
What to do
- Remove the connector and plug it in again firmly. You should hear or feel a click
- Check the connector pins for damage or debris
- Make sure you are using the correct connector type for your vehicle
- Try a different satellite at the same location
Who's responsible?
- This may be something you can fix yourself
Technical details
- Error code
- Kempower_CableNotDetected
- Category
- Connector
- Classification
- communication
- Source
- ChargeX MREC Standard (2023)
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