This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Warning
Your vehicle and this charger cannot communicate properly. This can happen when the charger's protocol version is too old or too new for your vehicle, or there is a known compatibility issue.
What to do
- Check that you are using the correct connector type for your vehicle
- Try a different charger from the same or a different network
- Check online forums for known compatibility issues between your vehicle model and this charger brand
- Report the issue to both the charging network and your vehicle manufacturer
Who's responsible?
- This may be a vehicle issue
- This is likely a charger hardware issue
Technical details
- Error code
- IncompatibleCharger
- Category
- Communication
- Classification
- maintenance
- Source
- ChargeX MREC Standard (2023)
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