This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Warning
The charger cannot communicate with your vehicle. The digital handshake between the charger and your car failed. This can happen with both AC and DC charging.
What to do
- Unplug the connector, wait 10 seconds, and plug in again firmly
- Turn your vehicle off completely, wait 30 seconds, then turn it back on and retry
- Try a different connector type if the charger has more than one
- If this keeps happening with your car, check for a vehicle software update
Who's responsible?
- This is likely a charger hardware issue
- This may be a vehicle issue
Technical details
- Error code
- EVCommunicationError
- Category
- Communication
- Classification
- maintenance
- Source
- ChargeX MREC Standard (2023)
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