This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Critical
A maintenance panel or access door on the charger is open or not properly closed. The charger has shut down for safety reasons.
What to do
- Do not attempt to close the door yourself
- Move to a different charger
- Report the open door to the charging network. This may indicate vandalism or incomplete maintenance
Who's responsible?
- The charging network operator needs to fix this
- This is likely a charger hardware issue
Technical details
- Error code
- DoorOpen
- Category
- Safety
- Classification
- safety, maintenance
- Source
- ChargeX MREC Standard (2023)
See this on the charger screen? Scan it.
Point your phone at the error and get instant help. Coming soon.
Related errors
Stuck at the charger? Open the app.
Step-by-step help for real charging problems. Log the experience. Free on iOS and Android.
Free to download · Available on iOS and Android