This is general guidance based on the ChargeX MREC standard. Actual charger behavior varies by manufacturer and firmware version. Always follow on-screen instructions and contact the charging network if you are unsure.
Warning
Your vehicle's charge port door will not open. This can be caused by ice, a mechanical latch issue, or an electrical problem with the release mechanism.
What to do
- In cold weather, try gently pressing around the edges of the port door to break any ice
- Try locking and unlocking the car. Some vehicles reset the port door latch this way
- Check your vehicle's manual for a manual release mechanism
- Do not use sharp tools to pry it open. This can damage the door and port
Who's responsible?
- This may be a vehicle issue
- This may be something you can fix yourself
Technical details
- Error code
- ChargePortDoorStuck
- Category
- Connector
- Classification
- maintenance
- Source
- ChargeX MREC Standard (2023)
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