Honda e:Ny1 Charging at Atlante

Honda e Ny1 Charger Will Not Start a Charging Session

You have connected the charger to your Honda e:Ny1, but the session is not starting. The screen is blank, there is an error, or the car just does not respond. As Honda's first mass-market European EV, the e:Ny1 uses standard connectors but has a few quirks worth knowing.

Symptoms

• The CCS2 or Type 2 connector is plugged in but no charging begins
• The Honda e:Ny1's instrument cluster does not show a charging indicator
• The charger screen shows an error code after plug-in
• You hear the connector lock engage but power does not flow
• The charging app shows the session failed to start

What to Do

1. 1

   Authenticate before plugging in

   Tap your RFID card or start the session in the charging app before inserting the connector. Wait for the charger screen to show 'ready' or 'plug in now.'

2. 2

   Unplug and firmly reinsert

   Remove the connector completely from the e:Ny1's charge port on the front right. Wait 10 seconds, then reinsert it firmly until you hear the locking click.

3. 3

   Check for a charging timer

   On the Honda e:Ny1's dashboard, navigate to the charging settings and check if a timer is active. Disable it if you need to charge immediately.

4. 4

   Reset the car's charging system

   Turn the car off, lock it with the key fob, wait 30 seconds, then unlock and try again. This can clear any error state from a previously interrupted session.

5. 5

   Inspect the charge port

   Check the charge port for moisture, dirt, or debris. Clean it gently with a dry cloth if needed. Make sure the port flap opens fully.

6. 6

   Try a different charger

   If the charger still will not start after trying all steps, move to a different unit. The charger is more likely to be the problem than the car.

Honda e Ny1 Payment Not Working at Charging Station

You are at a charger with your Honda e:Ny1 and the payment is not going through. Card declined, app not working, RFID not recognized. This has nothing to do with your car. It is a charger and payment network problem. Here is how to get past it.

Symptoms

• RFID card tap produces no response from the charger
• Charging app shows a payment authorization error
• Bank card is declined at the charger terminal
• Charger screen shows 'payment failed' or a generic error
• You cannot find any accepted payment method on the charger

What to Do

1. 1

   Check which payments the charger accepts

   Look at the charger screen and stickers for accepted payment methods. If none of your options are listed, you need to move to a different charger or sign up for that network.

2. 2

   Try a different payment method

   Switch between RFID card, charging app, and contactless bank card. If one method fails, another may work on the same charger.

3. 3

   Verify your card balance

   Open your banking app and check that you have at least 80 EUR available. Top up or switch to a card with more available balance if needed.

4. 4

   Hold the RFID card steadily for 3 seconds

   Place the card flat on the reader and hold it without moving. Some readers are slow and need a longer contact time to register.

5. 5

   Update your charging app payment details

   Open each charging app you use and check that the stored payment method is current. Update any expired cards.

6. 6

   Move to another charger unit

   If nothing works on this charger, try the next unit at the same station. Individual card readers fail while other units work fine.

Honda e Ny1 Charging Slower Than Expected DC and AC

You plugged in your Honda e:Ny1 expecting fast charging, but the speed is disappointing. The e:Ny1 tops out at 78 kW DC, which is slower than many competitors. Without preconditioning or a heat pump, cold weather makes it worse. Here is what is happening and what you can do.

Symptoms

• DC fast charging well below the 78 kW maximum
• AC home charging stuck at 3-4 kW instead of 11 kW
• Charging speed drops significantly after 50% state of charge
• Cold weather charging is extremely slow
• Charging from 10% to 80% takes much longer than expected

What to Do

1. 1

   Drive before charging in cold weather

   Since the e:Ny1 has no preconditioning, drive for 20-30 minutes before stopping at a DC charger in winter. The driving warms the battery through use, which improves charging acceptance.

2. 2

   Check your state of charge

   For the best speeds, arrive at the charger between 10-20% and charge to 80%. The e:Ny1's peak power is available mainly below 50%.

3. 3

   Choose a charger rated above 100 kW

   Even though the e:Ny1 maxes out at 78 kW, using a higher-rated charger ensures you are not bottlenecked by the charger. Avoid 50 kW units when faster options are available.

4. 4

   Verify your AC installation

   For home charging, confirm with your electrician that your wallbox is wired for three-phase at 16A to deliver the full 11 kW. Single-phase installations will be about a third of that speed.

5. 5

   Check if the charger is sharing power

   Look at the charger. If two cables come from the same unit and someone is using the other one, you may be sharing power. Move to a solo charger if possible.

6. 6

   Try a different charger

   If your speed is still well below 60-70 kW at a low state of charge and warm battery, the charger may be degraded. Test a different unit.

New station with teething problems

Atlante is expanding rapidly, and many stations are brand new. Newly installed chargers sometimes have firmware bugs, incomplete network configuration, or hardware that has not been fully tested under real-world conditions.

Symptoms

• Charger turns on but fails to communicate with your vehicle
• Session starts but drops after a few seconds
• Charger screen shows an error code you have never seen before
• Station appears on the map but the chargers are not yet operational

How to Fix It

1. 1

   Try a different charger at the same station

   New stations often have multiple units and the issue may be limited to one charger. Try another unit before giving up on the location.

2. 2

   Unplug, wait 30 seconds, and retry

   New charger firmware sometimes fails on the first handshake but succeeds on the second attempt. A short wait lets the charger reset its session state.

3. 3

   Start the session through the Atlante app

   If the charger's screen or contactless reader is not working properly, the app provides a separate communication path to the charger's backend. This can bypass local hardware issues.

4. 4

   Check the Atlante app for station status notes

   Atlante sometimes posts notices about newly activated stations that are still in testing. The station detail page in the app may show a note about limited functionality.

5. 5

   Report the issue and move to the next station

   Use the Atlante app to report the problem. New station issues are usually fixed quickly once reported. Check the app for the nearest alternative Atlante or competitor station.

App crashes on older phones

The Atlante app can be unstable on older phones or phones running outdated operating systems. The app may crash during login, while loading the map, or in the middle of starting a session.

Symptoms

• App closes unexpectedly when you open the station map
• App freezes during the payment screen
• Login screen loads but the app crashes after entering credentials
• App works briefly but crashes when you try to start a session

How to Fix It

1. 1

   Update the Atlante app to the latest version

   Atlante pushes frequent updates that fix stability issues. Open the App Store or Google Play and check for updates before your trip.

2. 2

   Clear the app cache

   On Android, go to Settings, Apps, Atlante, and clear the cache. On iPhone, delete and reinstall the app. Corrupted cache data is a common cause of crashes.

3. 3

   Check your phone's operating system version

   The Atlante app may require iOS 15+ or Android 10+. If your phone is on an older version, update if possible. If your phone cannot update, you may need a roaming app as a backup.

4. 4

   Use contactless payment as a fallback

   If the app keeps crashing and the station supports contactless, tap your credit or debit card on the charger's payment terminal. Not all Atlante stations have this yet, but it completely bypasses the app.

5. 5

   Try a roaming app

   Apps like Chargemap, Shell Recharge, or Electropass can start sessions at Atlante stations without using the Atlante app. Check roaming coverage before relying on this.

Contactless payment terminal not activated

Atlante is rolling out contactless card payment across its network, but not every charger has an active terminal yet. Some units have the hardware installed but the payment function is not turned on.

Symptoms

• Card reader is visible on the charger but does not respond to a tap
• Screen says 'Use app to start' with no contactless option shown
• Contactless symbol is printed on the charger but the reader light is off
• You see a payment terminal but tapping produces no response

How to Fix It

1. 1

   Download and use the Atlante app

   At stations where contactless is not yet active, the Atlante app is the primary payment method. Download it before your trip and add a payment card in advance.

2. 2

   Check the charger screen for payment instructions

   Some Atlante chargers display which payment methods are currently available. If contactless is not listed, the terminal is not active at that unit.

3. 3

   Try a different charger at the same station

   Contactless activation sometimes rolls out unit by unit. Another charger at the same station may have an active terminal.

4. 4

   Use a roaming RFID card or app

   If you have an RFID card from a roaming provider, try tapping it. Some Atlante stations accept roaming RFID even when the contactless card terminal is not active.

Charger screen hard to read in direct sunlight

Some Atlante charger screens have low brightness levels that make them nearly impossible to read in bright sunlight. This is especially common at stations in Southern Europe during summer.

Symptoms

• Screen content is barely visible outdoors during the day
• You cannot read the price, status, or error messages on the screen
• Screen appears to be off but the charger is actually on
• You have to cup your hands around the screen to read it

How to Fix It

1. 1

   Use your body or hand to shade the screen

   Stand to block direct sunlight from hitting the screen. Even partial shade can make the display readable.

2. 2

   Take a photo of the screen with your phone

   Your phone camera can sometimes capture what your eyes cannot. Take a photo and zoom in to read the text.

3. 3

   Use the Atlante app to monitor your session

   All session information (charging speed, energy delivered, cost, estimated time) is available in the app. You do not need the charger screen to track your session.

4. 4

   Start the session entirely through the app

   If you cannot read the screen at all, use the Atlante app to select the charger, start the session, and stop it when done. This avoids needing to interact with the screen.

Cable connector requires specific angle to lock

Some Atlante charger cables need to be inserted at a particular angle or with extra force for the CCS2 connector to seat properly. If it is not fully locked, the session will not start.

Symptoms

• Connector feels like it is in but the charger does not recognize it
• Charger screen says 'Connect cable' even though the cable is plugged in
• You hear a partial click but the connector is not locked
• Connector slides back out after you let go

How to Fix It

1. 1

   Push the connector straight in, then slightly upward

   Some Atlante CCS2 connectors need a slight upward tilt after the initial push to engage the locking mechanism. You should feel and hear a solid click.

2. 2

   Check for debris in the vehicle's charging port

   Dust, ice, or a small pebble in the port can prevent the connector from seating fully. Inspect the port and brush out anything you find.

3. 3

   Make sure the vehicle is unlocked and ready to charge

   Some vehicles lock the charging port flap or disable the inlet when the car is locked or in drive mode. Ensure the car is in park and unlocked.

4. 4

   Try a different cable if the charger has two

   If the charger has two CCS2 cables, try the other one. One cable may have a slightly worn connector that does not seat as easily.