Mobilize Fast Charge Charging Guide

First Time Charging with Mobilize Fast Charge?

Here is what you need to know before your first session.

• Download the Mobilize Fast Charge app or have a contactless bank card ready. Payment options include app, RFID, Plug & Charge.
• Check which connector your car uses. Mobilize Fast Charge stations have CCS2 connectors.
• Plug in first, then authorize. Most Mobilize Fast Charge chargers require you to connect the cable before starting the session.
• If the screen shows a message you do not understand, the EVcourse app can read it for you. It works with any charger screen, any language.

Understanding Mobilize Fast Charge Pricing

Charging network pricing is more complex than it looks. The per-kWh rate shown in the app or on the charger is not always the full cost. Here is what to watch for.

Extra Charges to Watch For

The per-kWh price is not always the full picture. These additional fees can add up, especially on short sessions or when you forget to unplug.

• → Idle fees. Many DC fast chargers charge per minute once your battery is full but the car is still plugged in. This can be €0.10-0.50 per minute. Set a reminder to move your car when charging is done.
• → Session start fees. Some networks charge a flat fee (€0.50-2.00) just to start a session, on top of the per-kWh rate. This hits harder on short top-up sessions.
• → Per-minute billing. Some chargers bill per minute instead of per kWh. If your car charges slowly (cold battery, high state of charge, or an older model), per-minute billing is much more expensive. Check the billing model before you plug in.
• → Time-of-day pricing. Some networks charge more during peak hours (daytime) and less at night. If you have flexibility, charging off-peak can save money. For example, some networks have an idle fee only during business hours.

Coverage

Mobilize Fast Charge operates in the following countries. Tap a country for local pricing details. You can also find Mobilize Fast Charge charger locations on PlugShare or Open Charge Map.

How to Pay at Mobilize Fast Charge

Mobilize Fast Charge supports the following payment methods. Availability may vary by location.

• Mobilize Fast Charge app. Download the app, create an account, and add a payment method. Start and stop charging sessions from your phone.
• RFID card. Tap a registered RFID card on the charger to start. These need to be ordered in advance from Mobilize Fast Charge or a roaming partner. Most drivers use the app instead.
• Plug & Charge (ISO 15118). Just plug in, the charger identifies your car automatically and bills your account. No app, no card, no tapping. Your car must support Plug & Charge and be registered with Mobilize Fast Charge.

Tips for Charging at Mobilize Fast Charge

• Mobilize Fast Charge stations are open to all EVs, not just Renault vehicles. Any car with a CCS2 connector can use them.
• Payment is app-only. Download the Mobilize app and register before your first visit. There is no contactless or RFID option.
• The network targets strategic highway corridors. Check the app for station placement along your route.
• Pricing is competitive compared to larger networks. At around 0.45 EUR/kWh, it can undercut premium networks like Ionity.
• Stations are relatively new, which means hardware tends to be in good condition with fewer reliability issues.

Common Issues with Mobilize Fast Charge

• App-only payment limits flexibility. If the app is not working, you cannot start a session.
• Station density is small compared to established networks. Do not plan a trip relying exclusively on Mobilize Fast Charge without backups.
• The network is still expanding, so coverage in your area may be limited. Check the app before counting on it.
• Some drivers report that the Mobilize app is not as polished as apps from larger charging networks.

Charger Not Working?

If a Mobilize Fast Charge charger will not start, charges too slowly, or gives an error, check our Mobilize Fast Charge troubleshooting guide for network-specific fixes. Or see the general troubleshooting guide for step-by-step help with any charger.

You can also report the issue through the Mobilize Fast Charge app. Reporting broken chargers helps the network fix them faster and helps other drivers avoid the same problem.