EnergyVision Charging Guide

First Time Charging with EnergyVision?

Here is what you need to know before your first session.

• Download the EnergyVision app or have a contactless bank card ready. Payment options include app, RFID.
• Check which connector your car uses. EnergyVision stations have CCS2 connectors.
• Plug in first, then authorize. Most EnergyVision chargers require you to connect the cable before starting the session.
• If the screen shows a message you do not understand, the EVcourse app can read it for you. It works with any charger screen, any language.

Understanding EnergyVision Pricing

Charging network pricing is more complex than it looks. The per-kWh rate shown in the app or on the charger is not always the full cost. Here is what to watch for.

Extra Charges to Watch For

The per-kWh price is not always the full picture. These additional fees can add up, especially on short sessions or when you forget to unplug.

• → Idle fees. Many DC fast chargers charge per minute once your battery is full but the car is still plugged in. This can be €0.10-0.50 per minute. Set a reminder to move your car when charging is done.
• → Session start fees. Some networks charge a flat fee (€0.50-2.00) just to start a session, on top of the per-kWh rate. This hits harder on short top-up sessions.
• → Per-minute billing. Some chargers bill per minute instead of per kWh. If your car charges slowly (cold battery, high state of charge, or an older model), per-minute billing is much more expensive. Check the billing model before you plug in.
• → Time-of-day pricing. Some networks charge more during peak hours (daytime) and less at night. If you have flexibility, charging off-peak can save money. For example, some networks have an idle fee only during business hours.

Coverage

EnergyVision operates in the following country. Tap a country for local pricing details. You can also find EnergyVision charger locations on PlugShare or Open Charge Map.

How to Pay at EnergyVision

EnergyVision supports the following payment methods. Availability may vary by location.

• EnergyVision app. Download the app, create an account, and add a payment method. Start and stop charging sessions from your phone.
• RFID card. Tap a registered RFID card on the charger to start. These need to be ordered in advance from EnergyVision or a roaming partner. Most drivers use the app instead.

Tips for Charging at EnergyVision

• EnergyVision is app-based for payment. Set up the app before you need to charge to avoid delays.
• The network is small, so always check station availability in the app and have a backup plan with another provider.
• Pricing is competitive at 0.45 EUR/kWh. No subscription or membership is needed.
• Stations may not appear in all third-party charging apps. Use the EnergyVision app directly for the most accurate information.

Common Issues with EnergyVision

• Very limited station count means availability is not guaranteed. Plan ahead.
• The app may have fewer features and less polish than apps from larger networks.
• If a station is out of service, there may not be another EnergyVision station nearby as a backup.

Charger Not Working?

If a EnergyVision charger will not start, charges too slowly, or gives an error, check our EnergyVision troubleshooting guide for network-specific fixes. Or see the general troubleshooting guide for step-by-step help with any charger.

You can also report the issue through the EnergyVision app. Reporting broken chargers helps the network fix them faster and helps other drivers avoid the same problem.