Enel X Way Charging Guide

First Time Charging with Enel X Way?

Here is what you need to know before your first session.

• Download the Enel X Way app or have a contactless bank card ready. Payment options include app, contactless.
• Check which connector your car uses. Enel X Way stations have CCS2 connectors.
• Plug in first, then authorize. Most Enel X Way chargers require you to connect the cable before starting the session.
• If the screen shows a message you do not understand, the EVcourse app can read it for you. It works with any charger screen, any language.

Understanding Enel X Way Pricing

Charging network pricing is more complex than it looks. The per-kWh rate shown in the app or on the charger is not always the full cost. Here is what to watch for.

Extra Charges to Watch For

The per-kWh price is not always the full picture. These additional fees can add up, especially on short sessions or when you forget to unplug.

• → Idle fees. Many DC fast chargers charge per minute once your battery is full but the car is still plugged in. This can be €0.10-0.50 per minute. Set a reminder to move your car when charging is done.
• → Session start fees. Some networks charge a flat fee (€0.50-2.00) just to start a session, on top of the per-kWh rate. This hits harder on short top-up sessions.
• → Per-minute billing. Some chargers bill per minute instead of per kWh. If your car charges slowly (cold battery, high state of charge, or an older model), per-minute billing is much more expensive. Check the billing model before you plug in.
• → Time-of-day pricing. Some networks charge more during peak hours (daytime) and less at night. If you have flexibility, charging off-peak can save money. For example, some networks have an idle fee only during business hours.

Coverage

Enel X Way operates in the following countries. Tap a country for local pricing details. You can also find Enel X Way charger locations on PlugShare or Open Charge Map.

How to Pay at Enel X Way

Enel X Way supports the following payment methods. Availability may vary by location.

• Enel X Way app. Download the app, create an account, and add a payment method. Start and stop charging sessions from your phone.
• Contactless payment. Tap your bank card or phone (Apple Pay, Google Pay) directly on the charger. No account needed. The simplest option, but sometimes at a slightly higher rate.

Tips for Charging at Enel X Way

• The Enel X Way app (formerly JuicePass) is required for most sessions. Download it and register before your first charge.
• Contactless payment is available at newer stations, giving you a backup if the app is not working.
• In Italy, Enel X Way is one of the largest charging networks. If you are driving in Italy, this app is almost essential to have installed.
• Check for subscription plans if you charge frequently with Enel X Way. They offer discounted rates for regular users in some markets.
• The network includes both AC destination chargers and DC fast chargers. Make sure you are selecting a DC stall if you need fast charging.

Common Issues with Enel X Way

• The app has gone through several rebrandings (from JuicePass to Enel X Way). Some drivers still find old references confusing.
• Pricing can be higher than competitors in the same locations. Compare rates with other available networks before committing.
• Some older chargers in the network have reliability issues and slower session start times.
• App performance and navigation can be frustrating, with drivers reporting slow loading and occasional crashes.

Charger Not Working?

If a Enel X Way charger will not start, charges too slowly, or gives an error, check our Enel X Way troubleshooting guide for network-specific fixes. Or see the general troubleshooting guide for step-by-step help with any charger.

You can also report the issue through the Enel X Way app. Reporting broken chargers helps the network fix them faster and helps other drivers avoid the same problem.