Volvo EX40 Charging at Wenea

Volvo EX40 Plugged In but the Charger Will Not Start

You plugged the cable into your Volvo EX40 and nothing happens. No charging animation on the center screen, no LED on the charger, or the charger shows an error. This is one of the most common frustrations at public chargers and is usually caused by authentication, the charge port, or the charger itself.

Symptoms

• Charger displays an error code or flashing red light after plugging in
• Charge port LED on the EX40 does not turn on or stays amber
• Google Built-In display shows no active charging session
• Charger screen says 'waiting for vehicle' or 'authentication failed'
• Cable is plugged in but the connector does not lock into the charge port

What to Do

1. 1

   Check if authentication is required

   Look at the charger's screen. Most public chargers need you to tap an RFID card, scan a QR code, or start the session through an app before charging begins. Plug & Charge works on some networks but not all.

2. 2

   Open the charge port fully

   Make sure the charge port door on the left rear of your EX40 is fully open. Press the edge of the door to release it if it is stuck. Clear any ice or debris in cold weather.

3. 3

   Push the connector in firmly

   Insert the CCS connector straight into the port and push until you hear a click. The connector should lock in place. If it will not lock, do not force it. Check for debris in the port.

4. 4

   Disable scheduled charging

   On the center display, go to Settings, then Charging. Check if a charging schedule is active. Turn it off or set it to 'charge immediately' to start charging at a public charger.

5. 5

   Unplug and try again

   Disconnect the cable, wait 10 seconds, and plug in again. Sometimes the communication handshake between car and charger fails on the first attempt and a retry resolves it.

6. 6

   Try a different charger or connector

   If the charger still will not start, move to a different stall or station. The charger may have an internal fault even if no error is displayed.

Volvo EX40 Charger Payment Failed or Card Declined

You are standing at a charger with your Volvo EX40, ready to charge, and the payment does not go through. Your card is declined, the app shows an error, or you cannot figure out how to pay at all. Payment problems at public chargers are one of the most common frustrations and usually have nothing to do with your car.

Symptoms

• Charger screen shows 'payment failed' or 'card declined'
• Charging app shows an error when trying to start a session
• No visible way to pay at the charger
• Contactless payment terminal does not respond to your card or phone
• Plug & Charge does not activate and the charger waits for payment

What to Do

1. 1

   Check if Plug & Charge is active

   Open the Volvo Cars app and check if Plug & Charge is enabled and linked to a payment method. If it is active, try unplugging and replugging the connector. Plug & Charge works only on supported networks.

2. 2

   Try a different payment method

   If your card was declined, try a different card, your phone's mobile wallet, or the charger network's app. Many chargers accept multiple payment options.

3. 3

   Check your card for pre-authorization holds

   Open your banking app and check for pending charges. If there are multiple holds from earlier charging attempts, your available balance may be too low. Call your bank to release them if needed.

4. 4

   Download the charger network's app

   Look at the charger for the network name or logo. Download their app, create an account, add a payment method, and start the session through the app instead of the charger's payment terminal.

5. 5

   Use an RFID charging card

   If you have an RFID card from a charging provider, tap it on the charger's reader. RFID cards work even when apps and contactless terminals fail. They are a reliable backup.

Volvo EX40 Charging Slower Than Expected at DC or AC

You plugged in your Volvo EX40 expecting 150 kW and the center screen shows 30 kW. Or your home wallbox is stuck at 3 kW instead of 11 kW. Slow charging on the EX40 is almost never a defect. It is usually the battery temperature, the charger itself, or a setting in the Volvo Cars app you can fix quickly.

Symptoms

• DC fast charging speed well below the 150 kW maximum
• AC home charging stuck at 3-4 kW instead of 11 kW
• Charging speed drops sharply after reaching 50-60%
• Google Built-In display shows lower power than the charger's rating
• Charging session starts at a reasonable speed but slows within minutes

What to Do

1. 1

   Check the battery temperature on the display

   Look at the charging screen on the EX40's center display (Google Built-In). If the battery is cold, drive for 15-20 minutes before charging or use the Volvo Cars app to start preconditioning before you arrive.

2. 2

   Use navigation to precondition the battery

   Set the charger as your destination in Google Maps on the center screen. The EX40 will automatically precondition the battery during the drive so it reaches optimal temperature for fast charging.

3. 3

   Check your state of charge

   If you are above 80%, the slower speed is normal. For fastest DC charging, arrive between 10-20% and charge to 80%. The last 20% takes as long as the first 80%.

4. 4

   Verify the charger is not sharing power

   Look at the charging unit. If there are two cables and someone is using the other one, you are likely sharing power. Move to a charger where both stalls are free.

5. 5

   Check the AC charge current setting

   In the EX40's settings menu, check that the AC charging current setting is set to maximum. A reduced setting limits AC charging speed and is sometimes changed accidentally.

6. 6

   Try a different charger

   If the speed is still low, the charger itself may be degraded. Try a different connector at the same station, or drive to another charging location.