MG MG5 Charging at EnBW mobility+

MG MG5 Charger Won't Start? Step-by-Step Help

You have plugged in your MG MG5 and the charging session refuses to start. The charger might be blinking, showing an error, or doing nothing at all. This is a common problem across all EVs, and the MG5 is no exception. Most causes are easy to diagnose and fix on the spot.

Symptoms

• Charger display shows an error or stays on the start screen
• CCS2 connector plugs in but charging does not initiate
• MG5 charge port light does not turn on or stays amber
• App shows the charger as available but the session does not begin
• AC Type 2 cable locks in but no power flows

What to Do

1. 1

   Read the charger screen

   Check for error messages, authentication prompts, or status indicators. If it says 'waiting for vehicle' the problem is on the car side. If it says 'error' or 'out of service,' the charger is the issue.

2. 2

   Unplug, wait, and replug

   Remove the connector completely, wait 15 seconds, and reinsert it firmly. Listen for the locking click on the MG5's charge port. This resets the communication handshake.

3. 3

   Complete authentication

   Tap your RFID card, open the network app and start the session, or use contactless payment. Some chargers need you to authenticate before plugging in, others after.

4. 4

   Check for scheduled charging

   Go to the MG5's charging settings on the infotainment screen. If a charging schedule is active, disable it to allow immediate charging.

5. 5

   Restart the car's systems

   Turn the MG5 off using the start button, wait 30 seconds, then turn it back on. This can clear temporary software glitches that prevent the charge port from communicating.

6. 6

   Move to another stall or station

   If the charger is at fault, try another stall. If no stalls work, the station may have a site-wide issue. Find an alternative station using your charging app.

MG MG5 Charging Payment Failed? How to Fix It

You are standing at a charger with your MG MG5 and the payment will not work. Card declined, app throwing errors, or no idea how to pay at all. This is one of the most frustrating parts of public charging, and it happens to everyone. Here is how to get past it.

Symptoms

• RFID card not recognized when tapped on the charger
• Charging app shows payment error or transaction declined
• Contactless card payment rejected at the terminal
• Charger starts authentication but then returns an error
• Session begins but ends immediately due to payment failure

What to Do

1. 1

   Identify accepted payment methods

   Look at the charger for payment logos and instructions. Note whether it accepts RFID cards, specific apps, contactless cards, or QR code payments. Each charger may support different methods.

2. 2

   Try the network's own app

   Download the charger network's app, create an account, and add a payment method. Then start the session through the app. This bypasses RFID and contactless issues.

3. 3

   Switch to an alternative payment method

   If your primary RFID card fails, try contactless with your bank card. If that fails, try a roaming provider like Plugsurfing, Shell Recharge, or Chargemap.

4. 4

   Check your bank for blocked transactions

   Open your banking app and look for declined or pending transactions. If the pre-authorization was blocked, call your bank or temporarily increase your card limit.

5. 5

   Try a different stall

   If the card reader on one stall is broken, another stall at the same station may have a working reader. Try the next one before giving up on the location.

6. 6

   Find an alternative station

   Use your charging app to find a nearby station from a network where your payment methods are confirmed to work. Filter by your preferred payment method if the app supports it.

MG MG5 Charging Slowly? Why and How to Fix It

Your MG MG5 is charging slower than you expected. With a maximum DC speed of 87kW, the MG5 is not the fastest charger in its class, but it should still deliver reasonable speeds. If you are seeing numbers well below that, something else is going on. Here is what to check.

Symptoms

• DC charging power showing well below 87kW on the charger display
• AC charging stuck below 11kW on a capable wallbox
• Estimated charging time significantly longer than expected
• Charging speed drops sharply above 50-60% SOC
• Very slow charging in cold weather conditions

What to Do

1. 1

   Check the charger's maximum power output

   Verify the charger is rated above 87kW. If it is a 50kW charger, the MG5 is getting the maximum available. Look at the charger label or check in the network app.

2. 2

   Use preconditioning in cold weather

   Set the fast charger as your destination in the MG5's navigation system. This activates battery preconditioning, which warms the battery before you arrive and improves initial charging speed.

3. 3

   Check your state of charge

   If you are above 60% SOC, the MG5's charging taper is expected. For the fastest session, arrive at the charger between 10-20% SOC and charge to 70-80%.

4. 4

   Try a different stall to avoid power sharing

   If the station shares power between stalls, wait for other cars to finish or move to a stall that is not paired with another active charger. Some stations label which stalls share power.

5. 5

   For AC, verify your cable and charger

   Make sure you are using a 3-phase Type 2 cable on an 11kW or higher AC charger. A single-phase connection limits you to about 3.6kW, which adds many hours to a full charge.

6. 6

   Check car settings for charging limits

   In the MG5's settings, look for any AC current limit or maximum charge level that might be capping your speed.

Roaming pricing unclear or higher than expected

You started a session through EnBW mobility+ and the per-kWh price was significantly higher than you expected. The same charger costs different amounts at different times, and the pricing logic feels opaque.

Symptoms

• Per-kWh rate on the receipt is higher than the rate shown on the EnBW website
• Same charger location costs more through EnBW mobility+ than through the CPO's own app
• Price differs between two chargers at the same station
• Unexpected 'roaming fee' or 'session fee' on your invoice

How to Fix It

1. 1

   Check the price before you start the session

   In the EnBW mobility+ app, tap on the charger and look for the pricing details before starting. The app shows the per-kWh rate for that specific charger. Prices vary because each CPO sets different roaming rates.

2. 2

   Understand the pricing tiers

   EnBW mobility+ groups chargers into pricing tiers. 'EnBW own' chargers are cheapest, 'roaming standard' is mid-range, and 'roaming plus' (typically high-power chargers from premium CPOs like Ionity) costs more. The tier is usually shown in the charger details.

3. 3

   Compare with the CPO's own app

   If a charger is operated by Ionity, for example, check the Ionity app or website for their direct pricing. Sometimes the CPO's own app or RFID card is cheaper because there is no roaming middleman. If you use that CPO frequently, their own account may save you money.

4. 4

   Consider the EnBW mobility+ tariff you are on

   EnBW offers different tariffs (with and without a monthly fee). The tariff with a monthly fee usually gives lower per-kWh rates. In the app, go to your profile to check which tariff you are on and whether switching would save you money based on your usage.

5. 5

   Watch for idle fees and blocking fees

   Some chargers accessed through EnBW mobility+ charge a per-minute fee after your car finishes charging but the cable is still plugged in. Move your car promptly once charging is complete to avoid these fees.

App not loading charger details

You tap on a charger pin on the map and the detail screen is blank, shows a loading spinner forever, or displays outdated information. You cannot see pricing, availability, or the start button.

Symptoms

• Charger detail page shows a permanent loading spinner
• Availability status not updating (shows 'Available' for hours at a busy station)
• Price information missing from the detail screen
• App shows 'No connection' error when loading charger details

How to Fix It

1. 1

   Check your phone's internet connection

   Charging stations are often in areas with poor cellular coverage, like parking garages, highway rest stops behind concrete walls, or rural areas. Switch between mobile data and Wi-Fi, or walk to a spot with better signal and load the charger details there.

2. 2

   Force-close the app and reopen it

   Swipe the EnBW mobility+ app away from your recent apps list, wait a few seconds, and reopen it. Navigate to the charger again. This clears any stuck network requests.

3. 3

   Search for the charger by ID

   Instead of tapping the map pin, use the search bar in the app and enter the charger's ID or EVSE number (printed on the physical unit). This sometimes loads details that the map view fails to fetch.

4. 4

   Use the QR code on the charger as a backup

   Many chargers have a QR code that opens a direct session start page. Scan it with your phone camera. This page is served by the CPO, not EnBW, and often loads faster.

5. 5

   Clear the app cache

   On Android: Settings, Apps, EnBW mobility+, Storage, Clear Cache. On iOS: delete and reinstall the app (iOS does not offer cache clearing). This resolves issues caused by corrupted local data.

QR code scan not working

You scan the QR code on the charger with the EnBW mobility+ app and it either does not recognize the code, opens a wrong page, or shows an error.

Symptoms

• App says 'QR code not recognized' after scanning
• QR code opens a web page for the CPO's own app instead of EnBW mobility+
• Camera does not focus on the QR code (too dark, code damaged)
• Scan succeeds but the session start page shows an error

How to Fix It

1. 1

   Use the EnBW app's built-in scanner, not your phone camera

   Open the EnBW mobility+ app and use its QR scanner (usually in the top menu or via a scan button on the map screen). Scanning with your phone camera might open the CPO's own page instead of routing through EnBW.

2. 2

   Clean the QR code

   Wipe dirt, rain, or ice off the QR code with your sleeve. Damaged or faded QR codes are common on outdoor chargers. If the code is badly worn, look for a second QR code on a different part of the charger.

3. 3

   Turn on your phone's flashlight

   In dark or shaded areas, the camera cannot read the code. Most QR scanners (including EnBW's) have a flashlight toggle. Enable it for better readability.

4. 4

   Enter the charger ID manually

   If the QR code will not scan, look for the charger's numeric or alphanumeric ID printed nearby. Enter it manually in the EnBW app's search function to find and start the session.

Cannot stop the session from the app

You tap 'Stop Charging' in the EnBW mobility+ app and nothing happens. The session keeps running, your car keeps charging (or has already finished but the session stays active), and you want to unplug and leave.

Symptoms

• 'Stop' button in the app does not respond or shows an error
• Session shows as active in the app even after unplugging
• Charger screen says 'Session active' but your car is full
• You are worried about accumulating idle fees

How to Fix It

1. 1

   Physically unplug the connector from your car

   On most chargers, unplugging the cable ends the session automatically, regardless of what the app says. Unlock your car's charge port (from the car's screen, key fob, or charge port button) and remove the connector.

2. 2

   Wait 2 minutes and check the app again

   There is often a delay between physically ending the session and the app updating. The app depends on the CPO's system sending a 'session ended' signal back through the roaming chain. Give it a moment.

3. 3

   Force-close and reopen the app

   Sometimes the app's session view gets stuck. Force-close it, reopen, and check your session history. The session may already be ended on the backend even if the active session screen was not updating.

4. 4

   Press the stop button on the charger itself

   Many chargers have a physical stop button on the screen or housing. Press it. This sends the stop command directly to the charger hardware without going through the roaming network.

5. 5

   Contact support if you are being billed for a stuck session

   If the session stays 'active' in the app for more than 10 minutes after you have unplugged and driven away, contact EnBW mobility+ support. They can close the session on their end and correct any overcharges.

App is in German and hard to navigate

The EnBW mobility+ app defaults to German. If you do not speak German, navigating menus, understanding pricing details, and finding settings can be frustrating.

Symptoms

• All menus and buttons are in German after installation
• Language setting not obvious in the app
• Error messages appear in German, making troubleshooting difficult
• Pricing terms and tariff explanations are only in German

How to Fix It

1. 1

   Change your phone's system language temporarily

   The EnBW mobility+ app follows your phone's system language. If English is available in the app, switching your phone to English (Settings, General, Language) will switch the app too. You can switch back after you finish.

2. 2

   Check for an English option in the app settings

   Open the app, tap the profile or menu icon (usually three lines or a person icon in the corner), and look for 'Sprache' (Language) or 'Einstellungen' (Settings). Some versions offer English as an option directly.

3. 3

   Use your phone's translate feature on screenshots

   On iOS, take a screenshot and use Live Text to translate. On Android, use Google Lens. This is useful for understanding pricing details or error messages in German.

4. 4

   Consider an alternative roaming app with better language support

   If the language barrier is a persistent problem, apps like Shell Recharge, Plugsurfing, or Chargemap offer similar roaming coverage across Europe and have full English interfaces. They access many of the same chargers.