Mercedes eVito Charging at EVBox

Mercedes eVito Van Charger Will Not Start a Session

You have connected the charger to your Mercedes eVito and nothing is happening. No session, no power, no charging light. When you are between jobs or trying to charge at the depot, you need this resolved quickly. Here is how.

Symptoms

• CCS2 or Type 2 connector is plugged in but no session starts
• The MBUX display does not show charging activity
• The charger screen shows an error after plug-in
• The charge port indicator stays off or flashes amber
• The depot wallbox status light does not change when plugged in

What to Do

1. 1

   Authenticate before plugging in

   At public chargers, tap your RFID card or start the session in the app before inserting the connector. Wait for the charger to confirm it is ready.

2. 2

   Clean and reinsert the connector

   Remove the connector, wipe the charge port on the eVito with a dry cloth to remove any dirt, then reinsert the connector firmly until it clicks.

3. 3

   Check MBUX charging settings

   On the MBUX display, navigate to the charging menu. Check if departure time charging is active. Disable it for immediate charging.

4. 4

   Check the depot electrical panel

   If at the depot, check the circuit breaker for the charging circuit. Also check the wallbox status indicator. Report issues to your fleet manager.

5. 5

   Lock and unlock the van

   Use the key to lock the eVito, wait 20 seconds, then unlock. This can reset the charging electronics after a fault state.

6. 6

   Move to a different charger

   If the charger is faulty, do not waste time. Move to another unit or station, especially if you are mid-route.

Mercedes eVito Van Payment Failed at Charging Station

You are at a public charger with your Mercedes eVito and the payment will not go through. Whether it is a fleet card, personal RFID, or an app, payment failures at public chargers waste time between jobs. Here is how to resolve it fast.

Symptoms

• Fleet card does not start a session at the charger
• RFID card tap produces no response
• Charging app shows a payment authorization error
• Contactless bank card is declined
• Charger shows 'payment failed' on the screen

What to Do

1. 1

   Check accepted payment methods

   Look at the charger stickers and screen for accepted networks and cards. If your fleet card logo is not shown, this charger is not on your network.

2. 2

   Try a different payment method

   Switch between fleet card, personal RFID, charging app, and contactless bank card. One may work where others fail.

3. 3

   Verify fleet card status

   Contact your fleet manager or check the fleet card provider app to confirm the card is active and has not hit a spending limit.

4. 4

   Hold the card steadily

   Place the card flat against the reader for 3 seconds. Do not tap and pull away quickly. Gloves can interfere with NFC reading.

5. 5

   Cancel and retry

   Cancel any pending session in the app, wait 60 seconds, and start a fresh attempt.

6. 6

   Move to another charger unit

   If the payment reader on this unit is broken, try the next charger at the station. Do not waste time troubleshooting hardware you cannot fix.

Mercedes eVito Van Charging Slower Than Expected Speed

Your Mercedes eVito is charging slower than the 110 kW DC maximum. Or your depot wallbox is barely delivering power overnight. Without battery preconditioning, the eVito is especially sensitive to cold weather. Here is what to check and how to improve your charging speed.

Symptoms

• DC fast charging well below the 110 kW maximum
• Depot AC charging stuck at 3-4 kW instead of 11 kW
• Charging speed drops quickly after 40-50% state of charge
• Winter charging starts extremely slowly
• Mid-route DC charging takes too long between jobs

What to Do

1. 1

   Drive before charging in cold weather

   Since the eVito lacks preconditioning, drive for at least 20-30 minutes before stopping at a DC charger in winter. This warms the battery through use.

2. 2

   Charge between 20-50% for fastest speeds

   Plan your mid-route charging stops to arrive between 20-50% state of charge. This is where the eVito can approach its 110 kW peak.

3. 3

   Check your depot charger wiring

   Ask your fleet manager or electrician to verify the depot wallbox is wired for three-phase at 16A per phase for 11 kW. Single-phase installations are common but much slower.

4. 4

   Choose unshared DC chargers

   At public stations, check if the charger is sharing power. If another vehicle is on the paired connector, try a different unit.

5. 5

   Use MBUX to check charging status

   The MBUX infotainment system shows current charging power and estimated time. Use this to verify speeds and decide if you should move to a different charger.

6. 6

   Try a different charger

   If speeds remain well below expected at a low state of charge, the charger may be faulty. Move to another unit.

EVBox app vs third-party operator confusion

You see an EVBox-branded charger and download the EVBox app, but the session will not start because the station is operated by a different company. Many EVBox chargers are hardware only, with a separate operator managing access and billing.

Symptoms

• EVBox app does not show the station or cannot start a session
• You created an EVBox account but the charger asks for a different app or RFID card
• Charger has EVBox branding but the screen shows a different company name
• QR code on the charger leads to a different operator's website or app

How to Fix It

1. 1

   Check the operator name on the charger screen or signage

   Look at the charger display when it is idle. The operator name is usually shown on the welcome screen. Common operators using EVBox hardware include municipalities, parking companies, and energy providers.

2. 2

   Scan the QR code on the charger

   The QR code leads to the operator's platform, not necessarily EVBox. Scan it to find out which app or website you need.

3. 3

   Try a roaming RFID card

   If you have an RFID card from Shell Recharge, Chargemap, Plugsurfing, or another roaming provider, try tapping it. Many EVBox chargers accept roaming cards regardless of who operates them.

4. 4

   Search for the station in a multi-network app

   Apps like Chargemap or Shell Recharge aggregate many operators. Search for the charger location and you should see which operator runs it and how to start a session.

5. 5

   Download the correct operator's app

   Once you know who operates the station, download their app. The EVBox app only works for chargers that EVBox operates directly.

CHAdeMO connector availability varies

Some EVBox fast chargers have both CCS2 and CHAdeMO connectors, but the CHAdeMO connector may be out of service, removed, or restricted. CHAdeMO is being phased out in Europe and availability is declining.

Symptoms

• CHAdeMO connector is physically present but does not work
• Charger screen shows CHAdeMO as 'Unavailable' or 'Out of Order'
• CHAdeMO connector has been removed and the port is capped
• App shows CHAdeMO available but the physical connector is missing

How to Fix It

1. 1

   Check the charger before relying on CHAdeMO

   If your vehicle uses CHAdeMO, visually confirm the connector is present and functional at the station before planning your stop. App data may not reflect recent hardware changes.

2. 2

   Try the CHAdeMO connector even if the app status is unclear

   Plug in and attempt to start a session. Sometimes the app shows a stale status but the connector works fine.

3. 3

   Have a CCS2 adapter as a long-term solution

   If your vehicle only has CHAdeMO (common in older Nissan Leafs and some Mitsubishi models), CHAdeMO infrastructure is shrinking across Europe. A CHAdeMO-to-CCS2 adapter may be worth investigating for your specific vehicle.

4. 4

   Filter for CHAdeMO in your charging app

   When planning a route, filter specifically for stations with verified CHAdeMO connectors. User reviews and recent check-ins are more reliable than operator listings for CHAdeMO availability.

RFID card registration process unclear

To use an RFID card at EVBox-operated stations, you may need to register the card through the EVBox platform first. The registration process is not always obvious.

Symptoms

• New RFID card does not work at the charger even after ordering it from EVBox
• Card works at other networks but not at EVBox-operated stations
• You received a card but there are no activation instructions
• Online portal asks for a card number format you do not recognize

How to Fix It

1. 1

   Check the activation email

   When you order an RFID card from EVBox, they send an activation email. Check your inbox and spam folder. The email contains a link to activate the card in your EVBox account.

2. 2

   Add the card in the EVBox app or portal

   Log in to your EVBox account (app or web portal). Navigate to 'My cards' or 'Charge cards' and add the card using the number printed on it. The card does not work until it is linked to your account.

3. 3

   Wait for activation to propagate

   After registering the card, it may take up to 24 hours for the activation to reach all chargers. If the card does not work immediately after registration, try again the next day.

4. 4

   Use the app as a backup while the card activates

   You can start sessions through the EVBox app while waiting for your RFID card to activate. Tap 'Start charging' in the app and select the charger.

Charger offline due to firmware update

EVBox periodically pushes firmware updates to their chargers. During an update, the charger is temporarily unavailable. This can happen without warning and usually lasts 10 to 30 minutes.

Symptoms

• Charger screen shows 'Updating' or 'Maintenance' message
• Charger was working a few minutes ago but now shows as offline
• App shows the charger as unavailable with no estimated return time
• Multiple chargers at the same location are all offline simultaneously

How to Fix It

1. 1

   Wait 10 to 15 minutes

   Firmware updates on EVBox chargers usually complete within 10 to 30 minutes. If the charger shows an update message, it will likely come back online shortly.

2. 2

   Try another charger at the same location

   Firmware updates sometimes roll out one unit at a time. If there are multiple chargers, others may still be operational.

3. 3

   Check the app for status updates

   The operator's app or the EVBox app may show whether the outage is a scheduled update or an unexpected fault. Scheduled updates usually have an estimated completion time.

4. 4

   Move to an alternative station if you cannot wait

   If you need to charge immediately and the update is taking longer than expected, use a multi-network app to find the nearest available charger from any network.

Power sharing between connectors reduces speed

Some EVBox fast chargers share their power output between two connectors. When both are in use, each vehicle receives roughly half the charger's maximum power.

Symptoms

• Charging speed drops by half when a second car plugs into the same unit
• Dashboard shows 75 kW at a charger rated for 150 kW
• Speed suddenly increases when the car on the other connector finishes
• One side of the charger consistently delivers more power than the other

How to Fix It

1. 1

   Check if both connectors are on the same unit

   EVBox dual-connector chargers share one power module. If both CCS2 cables come from the same physical cabinet, they share power. Two separate cabinets are two independent chargers.

2. 2

   Choose an unoccupied charger unit if available

   If multiple charger units are available, pick one where the other connector is not in use. You will get the full rated power to yourself.

3. 3

   Understand how power sharing works

   Power sharing is dynamic. The charger allocates power based on what each vehicle can accept. If the other vehicle is at 80% and barely drawing power, you may get most of the charger's output even while sharing.

4. 4

   Wait for the other car to finish

   If your speed is reduced by sharing, it will increase when the other vehicle finishes. Check your dashboard periodically. The speed change happens automatically without any action from you.

5. 5

   Check your vehicle's own limits first

   Before assuming power sharing is the issue, verify that your car is not limiting the speed due to battery temperature, state of charge above 80%, or its own maximum DC charging rate.