Honda e:Ny1 Charging at Tesla Supercharger

Honda e Ny1 Charger Will Not Start a Charging Session

You have connected the charger to your Honda e:Ny1, but the session is not starting. The screen is blank, there is an error, or the car just does not respond. As Honda's first mass-market European EV, the e:Ny1 uses standard connectors but has a few quirks worth knowing.

Symptoms

• The CCS2 or Type 2 connector is plugged in but no charging begins
• The Honda e:Ny1's instrument cluster does not show a charging indicator
• The charger screen shows an error code after plug-in
• You hear the connector lock engage but power does not flow
• The charging app shows the session failed to start

What to Do

1. 1

   Authenticate before plugging in

   Tap your RFID card or start the session in the charging app before inserting the connector. Wait for the charger screen to show 'ready' or 'plug in now.'

2. 2

   Unplug and firmly reinsert

   Remove the connector completely from the e:Ny1's charge port on the front right. Wait 10 seconds, then reinsert it firmly until you hear the locking click.

3. 3

   Check for a charging timer

   On the Honda e:Ny1's dashboard, navigate to the charging settings and check if a timer is active. Disable it if you need to charge immediately.

4. 4

   Reset the car's charging system

   Turn the car off, lock it with the key fob, wait 30 seconds, then unlock and try again. This can clear any error state from a previously interrupted session.

5. 5

   Inspect the charge port

   Check the charge port for moisture, dirt, or debris. Clean it gently with a dry cloth if needed. Make sure the port flap opens fully.

6. 6

   Try a different charger

   If the charger still will not start after trying all steps, move to a different unit. The charger is more likely to be the problem than the car.

Honda e Ny1 Payment Not Working at Charging Station

You are at a charger with your Honda e:Ny1 and the payment is not going through. Card declined, app not working, RFID not recognized. This has nothing to do with your car. It is a charger and payment network problem. Here is how to get past it.

Symptoms

• RFID card tap produces no response from the charger
• Charging app shows a payment authorization error
• Bank card is declined at the charger terminal
• Charger screen shows 'payment failed' or a generic error
• You cannot find any accepted payment method on the charger

What to Do

1. 1

   Check which payments the charger accepts

   Look at the charger screen and stickers for accepted payment methods. If none of your options are listed, you need to move to a different charger or sign up for that network.

2. 2

   Try a different payment method

   Switch between RFID card, charging app, and contactless bank card. If one method fails, another may work on the same charger.

3. 3

   Verify your card balance

   Open your banking app and check that you have at least 80 EUR available. Top up or switch to a card with more available balance if needed.

4. 4

   Hold the RFID card steadily for 3 seconds

   Place the card flat on the reader and hold it without moving. Some readers are slow and need a longer contact time to register.

5. 5

   Update your charging app payment details

   Open each charging app you use and check that the stored payment method is current. Update any expired cards.

6. 6

   Move to another charger unit

   If nothing works on this charger, try the next unit at the same station. Individual card readers fail while other units work fine.

Honda e Ny1 Charging Slower Than Expected DC and AC

You plugged in your Honda e:Ny1 expecting fast charging, but the speed is disappointing. The e:Ny1 tops out at 78 kW DC, which is slower than many competitors. Without preconditioning or a heat pump, cold weather makes it worse. Here is what is happening and what you can do.

Symptoms

• DC fast charging well below the 78 kW maximum
• AC home charging stuck at 3-4 kW instead of 11 kW
• Charging speed drops significantly after 50% state of charge
• Cold weather charging is extremely slow
• Charging from 10% to 80% takes much longer than expected

What to Do

1. 1

   Drive before charging in cold weather

   Since the e:Ny1 has no preconditioning, drive for 20-30 minutes before stopping at a DC charger in winter. The driving warms the battery through use, which improves charging acceptance.

2. 2

   Check your state of charge

   For the best speeds, arrive at the charger between 10-20% and charge to 80%. The e:Ny1's peak power is available mainly below 50%.

3. 3

   Choose a charger rated above 100 kW

   Even though the e:Ny1 maxes out at 78 kW, using a higher-rated charger ensures you are not bottlenecked by the charger. Avoid 50 kW units when faster options are available.

4. 4

   Verify your AC installation

   For home charging, confirm with your electrician that your wallbox is wired for three-phase at 16A to deliver the full 11 kW. Single-phase installations will be about a third of that speed.

5. 5

   Check if the charger is sharing power

   Look at the charger. If two cables come from the same unit and someone is using the other one, you may be sharing power. Move to a solo charger if possible.

6. 6

   Try a different charger

   If your speed is still well below 60-70 kW at a low state of charge and warm battery, the charger may be degraded. Test a different unit.

Non-Tesla vehicle cannot find the station in the Tesla app

You arrive at a Supercharger with your non-Tesla EV but the station does not appear in the Tesla app, or it shows as Tesla-only.

Symptoms

• Tesla app shows the station but does not list it as open to other brands
• Station appears on the map but the 'Start Charging' button is grayed out
• App says 'This location is not available for your vehicle'
• You can see other non-Tesla vehicles charging but the app will not let you start

How to Fix It

1. 1

   Confirm the station is open to non-Tesla vehicles

   Not all Supercharger locations are open to other brands. In the Tesla app, look for stations marked with a label indicating non-Tesla access. If there is no such label, the station is Tesla-only.

2. 2

   Update the Tesla app

   Tesla frequently adds new non-Tesla locations. If your app is outdated, recently opened stations may not appear as accessible. Update to the latest version.

3. 3

   Check your Tesla account setup

   You need a Tesla account with a valid payment method added, even if you do not own a Tesla. Open the app, go to your account settings, and confirm a credit or debit card is saved.

4. 4

   Try selecting the specific stall number

   After plugging in, open the Tesla app, select the station, and tap the stall number that matches the one you plugged into. The stall number is printed on the charger post.

5. 5

   Restart the Tesla app

   Force-close and reopen the app. Location and station data sometimes fails to load correctly on the first attempt.

Payment hold is larger than expected

Tesla places a pre-authorization hold on your payment method when you start a Supercharger session. This hold can be surprisingly large and may temporarily reduce your available balance.

Symptoms

• Bank notification shows a hold of 50 to 120 EUR before charging begins
• Available balance on your debit card drops significantly
• Multiple holds appear from previous sessions that have not been released yet
• Hold amount does not match the actual charging cost

How to Fix It

1. 1

   Understand that holds are temporary

   Tesla pre-authorizes a fixed amount to ensure payment. The actual charge replaces the hold once the session is complete. The hold typically releases within 1 to 5 business days depending on your bank.

2. 2

   Use a credit card instead of a debit card

   Credit cards handle pre-authorization holds without affecting your available cash balance. Debit cards temporarily lock the held amount from your account.

3. 3

   Check the Tesla app for final session cost

   After charging, the Tesla app shows the actual amount you will be billed. This is always less than or equal to the pre-authorization hold.

4. 4

   Contact your bank if holds persist beyond 7 days

   If a hold has not been released after a week, contact your bank and provide the transaction reference from the Tesla app. Banks can manually release stale holds.

Session ends early or stops unexpectedly

Charging stops before reaching your target battery level. The car disconnects or the Supercharger stops delivering power mid-session.

Symptoms

• Charging stops at 80% even though you set a higher limit
• Session ends after a few minutes with no error message
• Car shows 'Charging interrupted' or 'Check charge cable'
• Supercharger light turns from green to red or flashing

How to Fix It

1. 1

   Check your charge limit setting

   Tesla vehicles default to an 80% charge limit. Non-Tesla vehicles have their own limit settings in the infotainment system. Verify you have set the limit above where charging stopped.

2. 2

   Reseat the cable connector

   Unplug the cable, inspect the connector and your vehicle's charge port for debris, and plug it back in firmly. A loose connection can cause the session to drop.

3. 3

   Try a different stall

   Individual Supercharger stalls can have intermittent faults. Move to another stall, preferably one that is not paired with an active session (stalls sharing a power cabinet are usually labeled with paired numbers like 1A/1B).

4. 4

   Check for idle fees

   If you reached your charge limit and did not unplug promptly, Tesla may have ended the session and started idle fees. Check the Tesla app for notifications.

5. 5

   Restart your vehicle

   For non-Tesla vehicles, turn the car off completely, wait 30 seconds, and turn it back on. Then plug in again. Some vehicles need a restart to clear communication errors with the Supercharger.

Reduced charging speed due to power sharing

Your charging speed is significantly lower than the station's advertised maximum. This often happens because Supercharger stalls share power with a paired stall.

Symptoms

• Charging at 60 to 80 kW at a station rated for 250 kW
• Speed dropped when another vehicle plugged in at a nearby stall
• Speed is much lower than you got at the same station previously
• One stall charges fast while the paired stall is very slow

How to Fix It

1. 1

   Move to an unpaired stall

   Tesla Supercharger stalls are paired (for example, 1A and 1B share a power cabinet). If someone is using 1A, stall 1B will be slower. Choose a stall where neither paired unit is occupied.

2. 2

   Look at the stall labels

   Paired stalls usually share a number with A/B suffixes, or are directly adjacent. At V3 Superchargers (250 kW), power sharing is less of an issue than at older V2 stations (150 kW).

3. 3

   Check your battery temperature

   Tesla vehicles precondition the battery automatically when navigating to a Supercharger. If you did not use Tesla navigation (or you drive a non-Tesla), the battery may be cold and limiting charge speed on its own.

4. 4

   Arrive with a lower state of charge

   Charging speed decreases as the battery fills. For the fastest stop, arrive between 5 and 20% if you can do so safely. The difference in charge speed between arriving at 10% versus 40% is significant.

Non-Tesla vehicle CCS2 connector issues

At Supercharger stations open to non-Tesla vehicles, the CCS2 connector may not work correctly with your car. In Europe, open Supercharger stations have native CCS2 cables, so no adapter is needed.

Symptoms

• The CCS2 connector does not lock into your vehicle's charge port
• Session starts but drops after a few seconds
• Tesla app does not recognize your vehicle after plugging in
• The connector fits but no power is delivered

How to Fix It

1. 1

   Make sure you are using the CCS2 cable, not the Tesla connector

   Open Supercharger stations in Europe have separate CCS2 cables alongside Tesla connectors, or dedicated CCS2 posts. Use the CCS2 cable for non-Tesla vehicles.

2. 2

   Push the connector in firmly until it clicks

   CCS2 connectors need a firm push to fully seat and lock. If the connector is loose, the charger cannot communicate with your vehicle.

3. 3

   Start the session through the Tesla app

   Select the correct stall number in the Tesla app and start the session. The stall number is printed on the charger post. It must match exactly.

4. 4

   Try a different stall

   Individual stalls can have faulty connectors. Move to another stall, preferably one that is not paired with an active session.

5. 5

   Check vehicle compatibility

   Not all non-Tesla vehicles work perfectly at every Supercharger station. If your vehicle repeatedly fails to connect, check Tesla's website or app for your vehicle's compatibility status.