Kempower Charging Guide

Understanding Kempower Pricing

Charging network pricing is more complex than it looks. The per-kWh rate shown in the app or on the charger is not always the full cost. Here is what to watch for.

Extra Charges to Watch For

The per-kWh price is not always the full picture. These additional fees can add up, especially on short sessions or when you forget to unplug.

• → Idle fees. Many DC fast chargers charge per minute once your battery is full but the car is still plugged in. This can be €0.10-0.50 per minute. Set a reminder to move your car when charging is done.
• → Session start fees. Some networks charge a flat fee (€0.50-2.00) just to start a session, on top of the per-kWh rate. This hits harder on short top-up sessions.
• → Per-minute billing. Some chargers bill per minute instead of per kWh. If your car charges slowly (cold battery, high state of charge, or an older model), per-minute billing is much more expensive. Check the billing model before you plug in.
• → Time-of-day pricing. Some networks charge more during peak hours (daytime) and less at night. If you have flexibility, charging off-peak can save money. For example, some networks have an idle fee only during business hours.

Coverage

Kempower operates in the following country. Tap a country for local pricing details.

How to Pay at Kempower

Kempower supports the following payment methods. Availability may vary by location.

• Kempower app. Download the app, create an account, and add a payment method. Start and stop charging sessions from your phone.
• RFID card. Tap a registered RFID card on the charger to start. Available from Kempower directly or through roaming partners.

Tips for Charging at Kempower

• Check charger availability in the Kempower app before driving to a station. This saves you from arriving at an occupied or out-of-service charger.
• Arrive between 10-20% state of charge for the fastest DC charging session. Your car charges fastest when the battery is low and slows down significantly above 80%.
• Use your car's built-in navigation to route to the charger. Many EVs precondition the battery during the drive, which can significantly speed up DC charging, especially in cold weather.
• Set a phone reminder when charging. Move your car when it reaches your target to avoid idle fees, and to free up the charger for the next driver.
• Keep a backup payment method. If the app fails, a contactless bank card or RFID card can save the session. Technology issues at chargers are common.

Charger Not Working?

If a Kempower charger will not start, charges too slowly, or gives an error, check our Kempower troubleshooting guide for network-specific fixes. Or see the general troubleshooting guide for step-by-step help with any charger.

You can also report the issue through the Kempower app. Reporting broken chargers helps the network fix them faster and helps other drivers avoid the same problem.