EVBox Charging Guide

First Time Charging with EVBox?

Here is what you need to know before your first session.

• Download the EVBox app or have a contactless bank card ready. Payment options include app, RFID.
• Check which connector your car uses. EVBox stations have CCS2 and CHAdeMO connectors.
• Plug in first, then authorize. Most EVBox chargers require you to connect the cable before starting the session.
• If the screen shows a message you do not understand, the EVcourse app can read it for you. It works with any charger screen, any language.

Understanding EVBox Pricing

Charging network pricing is more complex than it looks. The per-kWh rate shown in the app or on the charger is not always the full cost. Here is what to watch for.

Extra Charges to Watch For

The per-kWh price is not always the full picture. These additional fees can add up, especially on short sessions or when you forget to unplug.

• → Idle fees. Many DC fast chargers charge per minute once your battery is full but the car is still plugged in. This can be €0.10-0.50 per minute. Set a reminder to move your car when charging is done.
• → Session start fees. Some networks charge a flat fee (€0.50-2.00) just to start a session, on top of the per-kWh rate. This hits harder on short top-up sessions.
• → Per-minute billing. Some chargers bill per minute instead of per kWh. If your car charges slowly (cold battery, high state of charge, or an older model), per-minute billing is much more expensive. Check the billing model before you plug in.
• → Time-of-day pricing. Some networks charge more during peak hours (daytime) and less at night. If you have flexibility, charging off-peak can save money. For example, some networks have an idle fee only during business hours.

Coverage

EVBox operates in the following countries. Tap a country for local pricing details. You can also find EVBox charger locations on PlugShare or Open Charge Map.

How to Pay at EVBox

EVBox supports the following payment methods. Availability may vary by location.

• EVBox app. Download the app, create an account, and add a payment method. Start and stop charging sessions from your phone.
• RFID card. Tap a registered RFID card on the charger to start. These need to be ordered in advance from EVBox or a roaming partner. Most drivers use the app instead.

Tips for Charging at EVBox

• EVBox chargers are used by many different operators. The EVBox app works for some locations, but you may need the site operator's app depending on who manages the charger.
• Many EVBox chargers support both app and RFID payment. If one method does not work, try the other.
• EVBox hardware supports CCS2 and CHAdeMO at many DC locations. CHAdeMO availability depends on the specific unit installed.
• If you encounter an EVBox-branded charger that does not accept your payment, check the unit for operator branding. The site host may use a different payment system.
• EVBox chargers range from slow AC destination chargers to 350 kW fast chargers. Verify the charger type before relying on it for a quick stop.

Common Issues with EVBox

• Confusion between EVBox as a hardware brand and EVBox as a network. Not all EVBox-branded chargers are on the EVBox network.
• Third-party operators manage many EVBox units, so reliability and payment options vary widely between locations.
• Older EVBox units can have firmware issues that cause session start failures. Moving to a different unit at the same location sometimes helps.
• The app may show chargers that require a different operator's credentials, leading to failed authentication attempts.

Charger Not Working?

If a EVBox charger will not start, charges too slowly, or gives an error, check our EVBox troubleshooting guide for network-specific fixes. Or see the general troubleshooting guide for step-by-step help with any charger.

You can also report the issue through the EVBox app. Reporting broken chargers helps the network fix them faster and helps other drivers avoid the same problem.